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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ii made a reservation an the lady at the desk was rude because she had other customers there.she couldnt find the reservations an out me to the side an when i Asked her had my room came up yet she said no an couldnt give me a room without a reservation.after i waited for an hiour i left
Business response:
Lynette, thank you for being our guest. Our goal is to provide friendly, responsive service; therefore, we apologize for your experience with one of our front desk associates. We review this incident with our front desk team to make sure this is not repeated going forward. We are sorry to disappoint you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Property was nasty dirty and people hanging in parking lot
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Bri the young lady at the front desk was the only pleasant park of this stay.
Business response:
Emily, we would like to offer you our apologies for the inconvenience you had during your stay with us. We have taken note of your comments to improve the experience of our future guests. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Rude receptionist took great pleaseure in telling us there was no reservations for us and that they dont take cash paymebt. Expedia supposedly booked them for us. Big fail
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize there were no rooms available when you arrived, which led to your disappointing experience with us. We are especially concerned you did not feel our associates handled your situation professionally, and with the highest level of service, we are known for delivering. Your review has been shared with our front desk team to ensure we are providing a great experience with us. We are also sorry you were inconvenienced by our payment policy. We hope to ha... read more
booked the hotel and no rooms were available. Was told I would have to pay more for a different room or I could make reservations elsewhere
Business response:
Thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you and apologize for the inconvenience this caused to you. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I walked in my room and walked right out. The room I requested when I booked was “not available” even though I selected it when booking. They gave me a different room and it was so dirty. It literally looked like there was feces on the bathroom floor and there were items in the trash. I left immediately and found another place to stay. Will never go back.
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.