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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean room, and surprisingly comfortable bed. Main entrance and hallways are tired-looking, but the furnishings in my room were new or fairly new. Very limited amenities provided, so keep that in mind (i.e. bar of soap provided but not even shampoo). I generally don't stay at ESA's, but was pleasantly surprised during this one-night stay!
Business response:
Dear Jeffrey, Thank you for choosing Extended Stay America and sharing your feedback with us. We’re glad to hear that your room was clean and the bed comfortable, and that your stay left a positive impression. We appreciate your observations regarding the common areas and amenities, and your comments will help guide our ongoing efforts to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future for an even more comfortable and enjoyable visit. Sincerely, Hotel Management
Room was old and beat down, fridge sounded like a diesel engine, shower only had hot water. Looked like the room hadn’t been remodeled in 30 years.
Business response:
Dear Brian, We sincerely apologize that your stay did not meet expectations. The condition and upkeep of our hotel are essential to the experience we aim to provide, and we regret falling short of that goal. Your comments will be reviewed with our housekeeping and maintenance teams to ensure greater attention to overall cleanliness and presentation. We truly regret the inconvenience caused and hope you will consider giving us another opportunity to provide a better visit. Sincerely, Hotel Management
Veey clean, very friendly staff
Traveling on business, had a quiet enjoyable stay here. Good hotel stay!
Business response:
Dear Guest, Thank you for including Extended Stay America in your travel plans and sharing your review. We’re delighted to know that a peaceful and pleasant stay complemented your business trip. We truly appreciate your recognition of our efforts to provide a comfortable and seamless experience. Your feedback motivates our team to continue delivering exceptional hospitality, and we look forward to welcoming you back for another enjoyable visit. Sincerely, Hotel Management
One star review terrible hotel. Hotel staff was inconsiderate and did not have supplies since I let towels or blankets for the fold out sofa. Threatened to call the cops because we were an hour late renewing our room for the second night. Avoid this place. It is a last resort situation if necessary
Business response:
Dear Yolanda, Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations. Guest well-being and a respectful environment are always priorities, and your comments have been shared with the appropriate team for review. We appreciate you bringing these matters to our attention and hope there may be an opportunity in the future to provide a more positive experience. Sincerely, Hotel Management
Positives: bed comfortable, extra pillows, price, parking Negatives: old, strong moldy smell in room, only 2 towels and was not given any extra, no 24hr front desk service, charges for every local call made
No elevator or coffee machine in the room. Kitchen but no glasses.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.