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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All good…!
Business response:
Dear Marty, We're glad to know your experience was a positive one and that everything went well during your stay. It's always our goal to provide a welcoming and comfortable environment. Your satisfaction means a lot to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you again and providing another great stay in the future. Sincerely, Hotel Management
Waited 35 minutes to check in. No staff anywhere. Would not recommend.
Business response:
Dear Sue, We sincerely apologize for the long wait you experienced during check-in. This is not the level of service we aim to provide, and we understand how frustrating it is to arrive and not receive prompt assistance. We are addressing this matter with our team to ensure a smoother arrival process moving forward. We regret that this impacted your stay and appreciate you bringing it to our attention. Thank you for your patience. We hope to have another opportunity to provide a better experience next time. Sincerely, Hotel ... read more
It smelled bad
Business response:
Dear Guest, We apologize for the issues you experienced during your stay. We work hard to provide a clean and welcoming accommodation for every guest; therefore, we are sorry for the unpleasant environment that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Thankyou. Due to a flight and a long drive from ORD, I arrived at the Carmel ESA around 3:40 AM. There was a phone at the door, so I picked it up and dialed 1 for check-in service. It was a pleasant experience—the ESA service lady came out and opened the door to assist with my check-in. Thank you, ESA!
No one at hotel for check in. Have to call a number and wait for someone to drive over and check you in. I arrived to check in around 10pm...
Business response:
Dear Guest,We apologize for the inconvenience you encountered during check-in. We understand how frustrating it can be, especially when arriving late. While we do our best to accommodate all guests, regardless of their arrival time, we recognize that waiting for assistance is not the ideal experience. We will review our procedures to ensure smoother and more efficient check-ins, especially during late hours. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,H... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.