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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was comfortable but the room was full of pet hair. Luckily I’ve grown out of my animal hair allergies. There were no bathroom essentials such as an hair dryer or shampoo and conditioner. Thank God there was a bar of soap.
Business response:
Dear Guest,We’re glad to hear that the bed was comfortable. However, we apologize for the pet hair in the room and the missing bathroom essentials. This is certainly not the experience we want to provide. We take your comments seriously and will address the cleanliness and amenity issues with our team to ensure future stays meet higher standards. We appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Manag... read more
No complaints! Thank you for the stay! It meet us right in the middle of the road on price. We had to travel for soccer and the hotel pricing allowed us to stay within budget and enjoying dinning along with our stay. It wasn't fancy but I just needed a simple clean place to lay my head for the weekend.
Business response:
Dear Guest,Thank you for choosing Extended Stay America. We’re glad our property met your needs for a convenient and budget-friendly stay during your soccer trip. It’s great that you were able to enjoy both the accommodations and dining options nearby. While we may not be fancy, we strive to offer our guests a clean and comfortable environment. We appreciate the opportunity to host you and look forward to welcoming you again whenever your travels bring you our way.Sincerely,Hotel Management
Good property. Nice size room with kitchenette and dining table.
Business response:
Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. We're glad you enjoyed the overall setup of the room, especially the added convenience of the kitchenette and dining area. Having that extra space makes a stay feel more comfortable and practical, whether you're here for a short visit or something longer. We appreciate you choosing to stay with us and hope to welcome you back for another great experience. Sincerely,Hotel Management
Worked Well
I have stayed at many Extendad stays and this was the worst. Staff was not prepared. Room was not available after normal checking in time. Had to wait. Aircondition in the room did not work. Bath tub was scratched up pretty bad. had to take cold showers.
Business response:
Dear Guest,We’re sorry your experience didn’t reflect the level of consistency you’ve come to expect from us. Delays at check-in and maintenance concerns are not the impression we want to leave, and we regret that your stay was impacted by these conditions. We also understand how frustrating it must have been to deal with a lack of hot water, especially when you were already facing other challenges. Your feedback will be shared with our team so we can address each of these concerns and work toward improving both preparedness... read more
I had to stand out in the rain to get into the lobby because it was “after hours.” It was almost midnight, to be fair, but standing in the rain, having the operator transfer to someone on site while I was getting rained on was frustrating. And no elevator. But, it was also the cheapest stay in the area, so that’s the payoff
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating that must have been and regret that it impacted the start of your stay. While our procedures are intended to ensure security and efficiency, we recognize the need for better communication and support during late arrivals. We also regret that the lack of an elevator added to your discomfort. Your feedback is important to us, and we will be addressing these concerns with our team to make improvements. We hope to ... read more
Indiana Football Tournament Enjoy this location better than Chicago. Did not like having to pay for dishes. Bed and pillows were uncomfortable. Overall I liked the layout of the room and the front desk staff.
Business response:
Dear Guest,We're glad you enjoyed the location and found the room layout and front desk team to your liking. However, we're sorry the bedding didn't meet your expectations, and the additional charge for kitchen items wasn't ideal. To ensure each guest receives clean and ready-to-use items, we keep them at the front desk and provide them upon request. We'll also share your comments about comfort with our team as we continue making updates. We appreciate the opportunity to host you during the Indiana Football Tournament and ho... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.