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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t go stay property and know service stay hotel know no stay front desk again don’t stay here
Business response:
Dear Ray, Thank you for your review. We certainly apologize for the issues you encountered here. We have shared your feedback with our team and would welcome the opportunity to get further details so that we can improve for our future guests. Thank you for sharing these valuable comments with us; we look forward to hearing from you. Sincerely,Hotel Management
No Coffee maker. No hair dryer
Business response:
Dear Jeanie, Thank you for taking the time to share your feedback about your time with us. It is nice to know you had a good stay. Our front desk team is always here to assist you. Please return to enjoy a flawless experience at Extended Stay America. Sincerely,Hotel Management
Very clean. There was no hair dryer. Not a Kleenex in the room. Only 1 waste basket in the room and it was in the bathroom. The man at the check-in desk was very friendly and efficient! There was a full size refrigerator which may have been having issues with the compressor. Made a loud noise occasionally!
Hotel didn’t look like it’s pics and the room was dirty and bathtubs was peeling
Business response:
Dear DaJuan, Thank you for choosing us and for taking the time to leave your comments. Providing clean and comfortable hotel accommodations to all the guests who enter our door is always our priority. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, as we appreciate your inpu... read more
Maintenance technician Edin was impeccable
Business response:
Dear Marcie, Thank you for choosing Extended Stay America while you are in the city and for taking the time to share your feedback with us. We are glad to learn that you enjoyed your time with us and had some great encounters with Edin. Please return soon for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management
Great service, but DIRTY ROOM! The customer service skills were excellent! Our room was dirty and there were toenail clippings, crumbs, trash ,and debris behind the nightstands and on the skirting for the bottom mattress. I did not feel comfortable sleeping in a filthy bed with knowing that there was trash behind the nightstands. Other than that, the stay was great!
Business response:
Dear Tim, Thank you for choosing us. We are glad you had a pleasant stay and appreciated the customer service. However, we are sorry for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. Your feedback has already been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.