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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was outstanding! Everyone we dealt with was kind, patient and extremely helpful. The floors in our room were not very clean. The overall condition of the room was good. We were very surprised there wasn't an ice machine on the property, and could have used one. Also, would like to suggest that a second chair is provided in each room, or somehow made available for those who need it..
Very clean. There was no hair dryer. Not a Kleenex in the room. Only 1 waste basket in the room and it was in the bathroom. The man at the check-in desk was very friendly and efficient! There was a full size refrigerator which may have been having issues with the compressor. Made a loud noise occasionally!
Maintenance technician Edin was impeccable
Business response:
Dear Marcie, Thank you for choosing Extended Stay America while you are in the city and for taking the time to share your feedback with us. We are glad to learn that you enjoyed your time with us and had some great encounters with Edin. Please return soon for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management
Great service, but DIRTY ROOM! The customer service skills were excellent! Our room was dirty and there were toenail clippings, crumbs, trash ,and debris behind the nightstands and on the skirting for the bottom mattress. I did not feel comfortable sleeping in a filthy bed with knowing that there was trash behind the nightstands. Other than that, the stay was great!
Business response:
Dear Tim, Thank you for choosing us. We are glad you had a pleasant stay and appreciated the customer service. However, we are sorry for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. Your feedback has already been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,032 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.