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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NOT SO NICE.... The customer service at the front desk by Anjel was awesome. The hair in the shower, on the bathroom door, and the dirty walls/pictures were aweful. Never, never, never again would I stay at an Extended Stay property.
Business response:
Dear Guest,Thank you for taking the time to share your experience. While we’re glad you received great service at the front desk, we sincerely apologize for the condition of the room. We understand how that shaped your overall impression. This is not the experience we want for any guest, and your feedback will be shared with our housekeeping team for review. We appreciate the opportunity to host you, even though your stay fell far short expectations. We hope you will return so we can provide you with the exceptional visit yo... read more
No es buen lugar para hospedarse
Business response:
Dear Guest,We're sorry your experience did not meet the standards we aim to uphold. Our goal is to provide a welcoming, well-maintained environment for every guest, and we regret that we missed the mark during your stay. We're reviewing feedback like yours closely to ensure that our service and property conditions are addressed and work on improvements so that future guests receive a better experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Si... read more
Nobody at front or answered phone at checkout. Had some issues with room i wanted to inform them of. But a good stay.
My husband and I woke up with bites on us. I did a quick peek of bedding and couldn’t see any visible bugs. But we both ended up with 3-4 bites each.
Business response:
Dear Guest,We sincerely apologize for the inconvenience you and your husband experienced during your stay. Guest comfort is extremely important, and we understand how concerning this must have been. We take these matters seriously and will address potential issues with our team. We appreciate you bringing this to our attention and will ensure a thorough inspection is conducted. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.