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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here. Had to phone in for check in. Cold outside waiting for someone to open the door. Made me extra cautious of the area. Carpet in room completely torn up. Pillows uncomfortable. Mattress was decent. Staff didn't make you feel welcomed at all.
Business response:
Dear David, Thank you for choosing our hotel for your recent visit. It is certainly disappointing to hear about your experience, as we truly take pride in providing outstanding hospitality. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel the way you should have on this visit.Thanks again for being our guest and sharing your feedback.... read more
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Business response:
Dear Yamileth, Thank you for your generous rating! We always work hard to provide a great experience for all our guests, so it's terrific to read that you had such an enjoyable stay at Extended Stay America. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Hotel Management
We arrived there at 2:45 pm and we were told that the room was not ready (check in was at 3pm) so we waited a little, then we were given the key cards but when we got to the room it looked like no one had done any cleaning! We went back to front desk but the attendant did not believe us and went to check for herself! She came back and confirmed that the room had not been cleaned! She left for about 30 minutes and came back to give us a different room. We tried to use the shower but there was no hot water, the front desk told... read more
Business response:
Dear Sarmid, Thank you for sharing your feedback. We regret that your stay did not meet expectations. The issues you mentioned regarding the property’s condition are noted, and we are taking steps to address them immediately. We focus on enhancing our guest services with thoughtful and seamless hospitality. Our team is already at work to check the issue and fix it. Also, our housekeeping and pest control team are reviewing the room. Considering this a rare case, please return and stay with us again with your family for a bet... read more
No employees on site, NO HOT WATER How do you run a hotel with no one on site and the phone on the outside of the building rings to no where? We checked in at 4pm. and immediately left to meet friends for dinner. Thank goodness we did because when we got back to the hotel at 10:30 no one was there.7:00 am we get up to shower and no hot water. Go to the front desk and no one there. Other guests said they haven't have hot water since 4:00 pm the night before and no one to report it to. No amenities in the room, no coffee. Just... read more
Business response:
Dear Rob Brammer, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the service and the water issues you encountered while with us. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
HORRIBLE Terrible stay it was dirty there were white stains on mirror drawers were disgusting room was in terrible shape do not stay here!
Business response:
Dear Samantha,Thank you for sharing your feedback. We are sorry to learn about the cleanliness and condition of your room during your stay. This does not reflect our usual standards, and we sincerely apologize for the inconvenience you experienced. We will address them immediately with our housekeeping and maintenance teams to ensure they are resolved. We strive to provide a clean and comfortable environment for all our guests, and we regret that we fell short during your visit. Thank you for bringing this to our attention. ... read more
The staff was outstanding! Everyone we dealt with was kind, patient and extremely helpful. The floors in our room were not very clean. The overall condition of the room was good. We were very surprised there wasn't an ice machine on the property, and could have used one. Also, would like to suggest that a second chair is provided in each room, or somehow made available for those who need it..
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.