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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water in my room they could not find my Reservation so they charge me full price for a half of the night sad never growing area the showerhead Bellevue and Rustangs at the bottom
Business response:
Stanley, thank you for being our guest and for your feedback. We are so sorry for the reservation issues you went through at the time of check-in and for the issues you encountered in your room. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. We are also concerned to read about the billing-related issue you outlined and the inconvenience it caused. We will address your comments with the appropriate individuals, and we appreciate your patience during this ti... read more
Disgusting place! It was a horrible experience with this hotel chain, the first hotel gave us a room that stunk like lysol and cigarette smoke, we had to cancel the stay because they had no other rooms, then this hotel gives us a room with no sofa bed having 6 people. they move us to a room with the sofabed, not as clean, we did not think anything about it till we got home later that night only to find that there weas no linnen for the sofa bed and once we opend it found it dirty and stained, I would not let a dog lie on it ... read more
Business response:
Felix, thank you for being our guest and posting your review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will discuss your feedback with our housekeeping team to address it appropriately. We are grateful for your thoughts on these matters and your patience. Thank you again for being our guest, and we wish you safe travels. Sincerely,... read more
It feels like an old seedy hotel from the 70s. Just nasty. Filthy bathtub and towel from previous guest still hung on door. Floors in kitchen area sticky! Dark and creepy hallways. Only stayed because we had beenon road all day and too tired to leave. RUN FROM THIS ONE!!!
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Cleanliness is terrible in this hotel! Cockroaches were in our room and there was no maid service during our two day stay. I wouldn’t stay at this hotel again.
Business response:
William, we sincerely apologize for the situation you described. You are absolutely correct to expect a clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
Very dissapointing! The Hotel was very dirty. The rugs had stains and my shower had black hair all over the tiles. I am blond. The rug in my room was dirty and the floor in the Kitchen was swept while I was wating for the room. Check-in would have been at 3 pm. I checked in at 4 pm and the room was still not done. However, the worst was the horrible smell of POT everywhere. I don't smoke and I paid for non-smoking but was exposed to the Pot smell that made me sick. I do not recommend this hotel.
Business response:
Kelly, thank you for selecting us and being a guest at our hotel. We are truly sorry to read your specific comment about the smoke odor. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take this matter seriously and will look into it. We also apologize for the cleanliness issue you mentioned. We will discuss this with our housekeeping team to be more diligent moving forward. We hope to serve you again and redeem ourselves. Sincerely, Hotel Management
Worst motel ever! Got to the motel to check in and the key that was given didn’t open the room they gave us. Had to go back down to get another key just to get back up to the room and open it up to find the beds wasn’t even made and everything was just thrown onto the beds. Had to go back down and front desk associate just thought all I was trying to do was complain about nothing till she finally listen to what I was trying to tell her about the beds not being made. T.V in the room doesn’t work. Radio only had one Channel on... read more
Business response:
Christine, please accept our sincere apologies for not providing every guest's attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,225 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.