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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The night we checked in there was no one at the desk. The buzzer did not work. Another guest had to let me in. Checkin was fine. The room smelled like smoke and there were some bugs. The next day none of our keys worked. And again no one was at the desk to let us in. I had to dial 0 on the phone and someone finally answered but never showed up. Another guest let me in. The next evenin when we arrived it smelled like someone was smoking in our room it was so bad. Also we asked for a late check out and she said we could check ... read more
Business response:
Dear Daniel, Thank you for staying with us and leaving your review. We regret that our front desk staff member was unavailable during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We strive to provide outstanding hospitality to our guests; therefore, we regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we ad... read more
Dont waste your money They didnt have room at first. Then he got one. Whole hotel in terrible condition. No hot water in 1 bathroom. A basket of muffins, and a basket of granola bars does not make breakfast. Out of coffee. Scum all over floor, no blankets.
Business response:
Dear Teralyn, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,H... read more
Stay away from this hotel.
Business response:
Dear David, Thank you for your feedback. We apologize for any inconvenience you faced during your stay. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management
In regards to this facility the images do not potray the facility. Upon arrival after receiving the room key and going to my room the hallways were filthy with people laying down sleeping, and smoking in the hallway. Upon walking into the room the appliances were all rusted and dirty, along with the room being dirty. The bedding in my room had been used and smelled. I asked for new bedding which was acomodated. During my week stay which i would have left but the hotels in the area were fully booked every night there was phys... read more
Business response:
Dear Dustin, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Also, we do not allow illegal activities inside or outside our premises. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. For future visits, please know our front desk is always available and happy to help make your stay more comfortable. Thank you for stay... read more
Lugar sucio tenía reservada una suite Para 5 y no tenían la habitación solo para 4, ni sofá , nos dieron una silla reclinable para el 5 to y tampoco nos quisieron reembolsar o darnos otra opción de hotel . Pésimo
Business response:
Dear Leticia, Please accept our apologies for your disappointing stay with us. We pride ourselves on delivering an exceptional experience and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. We hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management
Too much cigarettes smell, it said that is not smoking but smells like everyone was smoking all the time
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,225 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.