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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found 3 small roaches in the room . Bathroom was dirty , tub was dirty
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping and pest control department are underway to ensure this does not happen again. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Pretty gross, and I have low cleanliness standards. One of those places where you don't want to touch anything. The space was great in the suite though - two full baths. I never see that. Of course, the sink in one bathroom wouldn't drain.
Business response:
Jennifer, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Night hotel staff was rude and beligerent.
Business response:
Melissa, thank you for being our guest. We apologize for the behavior of one of our front office associates. We will utilize your comments to enhance our service delivery. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Wasted money I paid and did not stay the night. Poorly lit hallways, dark, dank carpet with an overall seedy appearance. Not my style at all.
Business response:
Katrina, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This experience was a completely scam. Was awful. We had a reservation, we drove 7 hours to the hotel, arriving at 11pm and we went to the check in they didn’t even have our reservation. They didn’t have any rooms left, even tho we already PAID. They couldn’t even found us a hotel, so we had drove back home at 12am !!!!!! This was unacceptable. Awful service. Won’t ever use this website. Hope you readers don’t either. Don’t waist your time and money. Awful service. Awful. Horrible.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
I should have turned around and gotten back in my car when I saw the entrance to the hotel. The entrance of the lobby was also dirty. The lady at the front claimed it was non-smoking but everything reeked of smoke. She couldn’t find our reservation and wanted to charge me another $108 for early check in , it was 1:00am I had called ahead and said we were checking in late. Giselle the person the answered my call said she noted the reservation and it was fine. That check in took 20 minutes with just us. Elevator dirty, everyth... read more
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,225 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.