This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dissapointing! The Hotel was very dirty. The rugs had stains and my shower had black hair all over the tiles. I am blond. The rug in my room was dirty and the floor in the Kitchen was swept while I was wating for the room. Check-in would have been at 3 pm. I checked in at 4 pm and the room was still not done. However, the worst was the horrible smell of POT everywhere. I don't smoke and I paid for non-smoking but was exposed to the Pot smell that made me sick. I do not recommend this hotel.
Business response:
Kelly, thank you for selecting us and being a guest at our hotel. We are truly sorry to read your specific comment about the smoke odor. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take this matter seriously and will look into it. We also apologize for the cleanliness issue you mentioned. We will discuss this with our housekeeping team to be more diligent moving forward. We hope to serve you again and redeem ourselves. Sincerely, Hotel Management
Worst motel ever! Got to the motel to check in and the key that was given didn’t open the room they gave us. Had to go back down to get another key just to get back up to the room and open it up to find the beds wasn’t even made and everything was just thrown onto the beds. Had to go back down and front desk associate just thought all I was trying to do was complain about nothing till she finally listen to what I was trying to tell her about the beds not being made. T.V in the room doesn’t work. Radio only had one Channel on... read more
Business response:
Christine, please accept our sincere apologies for not providing every guest's attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon. Sincerely, Hotel Management
Found 3 small roaches in the room . Bathroom was dirty , tub was dirty
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping and pest control department are underway to ensure this does not happen again. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Pretty gross, and I have low cleanliness standards. One of those places where you don't want to touch anything. The space was great in the suite though - two full baths. I never see that. Of course, the sink in one bathroom wouldn't drain.
Business response:
Jennifer, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Night hotel staff was rude and beligerent.
Business response:
Melissa, thank you for being our guest. We apologize for the behavior of one of our front office associates. We will utilize your comments to enhance our service delivery. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Wasted money I paid and did not stay the night. Poorly lit hallways, dark, dank carpet with an overall seedy appearance. Not my style at all.
Business response:
Katrina, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.