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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This experience was a completely scam. Was awful. We had a reservation, we drove 7 hours to the hotel, arriving at 11pm and we went to the check in they didn’t even have our reservation. They didn’t have any rooms left, even tho we already PAID. They couldn’t even found us a hotel, so we had drove back home at 12am !!!!!! This was unacceptable. Awful service. Won’t ever use this website. Hope you readers don’t either. Don’t waist your time and money. Awful service. Awful. Horrible.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
I should have turned around and gotten back in my car when I saw the entrance to the hotel. The entrance of the lobby was also dirty. The lady at the front claimed it was non-smoking but everything reeked of smoke. She couldn’t find our reservation and wanted to charge me another $108 for early check in , it was 1:00am I had called ahead and said we were checking in late. Giselle the person the answered my call said she noted the reservation and it was fine. That check in took 20 minutes with just us. Elevator dirty, everyth... read more
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
Don't choose this place We reserved a room with a Kitchen so We could cook on web it says to ask front desk for your dishes. When I asked they informed Me that they had none available. So NO supper for Us. Next Morning went to see if anyone checked out and left dishes nope after Noon we finally received some dishes what a joke 1 large plate 3 cup saucers 2 coffee cups 2 juice glasses 1Pot 1 Fry pan 3forks and 3 knives. how do you flip an egg with a fork. NOT impressed. I was told there was a Dollar store down the road and I ... read more
Business response:
Deborah, thank you for choosing us and for taking the time to post a review. We apologize for the cleanliness issues you encountered and be assured we will share your feedback with our housekeeping team to ensure we are more diligent going forward. We will also review your concerns regarding the dishware with the appropriate individuals and see what transpired. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Overbooked They had 2 empty rooms but overbooked. Hotels.com uses 3rd party reservation system so major lack of communication. Didnt get to stay there, still fighting to get my money back
Business response:
William, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Had a confirmed reservation, when I arrived was told that their was no rooms after driving 12 hours.
Business response:
Angela, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
They gave us a room that wasn’t clean and then could find another room. The gentleman was nice but I just hope I get my refund he said he put in. Lack of communication going on.
Business response:
Thank you for your review. We are sorry for the issues you had with your initial suite and that our associate was not able to resolve it to your satisfaction. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
This hotel smelled so bad!!!! Smoke, food, unidentifiable smells....I had to call multiple times because somebody was constantly smoking inside the hotel. There were smokers everywhere outside the hotel. The hallways smelled like old food. And the lobby and the elevator were stinky. The floors in my room were sticky...literally, my shoes stuck to the floor. No ice or ice machine. Their was one nice positive- the staff was very friendly and accommodating. They tried to help as best they could.
Business response:
Christina, thank you for being our guest. We are very sorry for the difficulties you endured. We sincerely apologize that the housekeeping issues compromised your experience. We will follow up on your concerns with our housekeeping team to ensure corrective measures are taken. Furthermore, we will also utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. Thank you once again for sharing your feedback. Sincerely, Hotel Management
Horrible, dirty, smoke smell, bath tub dirty and rusted, that hotel needs to be re built
Business response:
Patricia, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.