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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff are Very SLOW Yeah so this has to be the most unorganized staff in America. Literally took them 35 mins to get me checked in. The first room they gave me hadn’t even been cleaned or anything so had to take all my stuff back to front desk an get another room. Second room was clean but I literally checked out at 8 o’clock at night because of the loud kids across the hallway. Will never stay here again the staff are incompetent.
Business response:
Sara, thank you for sharing your comments with us. We apologize for the noise disturbance you experienced and are sorry for the delay you experienced during check-in. We will share your feedback with our team and make sure we are more diligent in our service delivery going forward. We will also share your comments regarding the cleanliness issues you encountered with your suite with our housekeeping team and will make sure such mistakes are repeated. We hope you will give us a chance to host you again so that we can provide ... read more
You get what you pay for I booked the hotel for 5 nights but only stayed for 1 and that was too many. The first room I was assigned was not cleaned at all. The second room at least had linens on the bed (which I did not dare get under) but the floor needed vacuumed and the bathroom was not clean. For being a smoke-free hotel, there was a heavy pot smell throughout. I burned a candle all night to attempt to cover the smell. I I only stayed one night because I was starting a new job the following morning and did not want to ri... read more
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered in both of your rooms. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We are also sorry for the smoke smell you experienced. Even though we are non-smoking property on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us a chance to redeem ourselves the next time you ... read more
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
It’s pet friendly I had to clean the bathroom before I could use it and it was infested with fleas they ate me and my daughter up
Business response:
Granada, thank you for the feedback regarding your stay in our hotel. We apologize for the disappointing experience, especially with regard to the cleanliness of your room. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We have shared your comments with our pest control provider as well as our housekeeping team so that they can take the necessary steps. We regret the inconvenience this caused to you and your family. We hope you will give ... read more
Go round in circles I did not like that I had to checkout of the room that I was in at 11am on Saturday due to me being in a room with two beds (I had booked a room with 1 bed) & then had to come back at 3pm on Saturday just to be given the same type of room (room with two beds instead of 1 bed). If you were gonna do that, what was the purpose of me checking out at 11am - when I could’ve stayed in the room I was in? That messed up my whole day on Saturday; having to check out at 11am, then come back at 3pm for ANOTHER room w... read more
Business response:
Jason, thank you for sharing a detailed review of your concern. We are sorry to read about your experience and regret being unable to accommodate you in the suite of your choice. It is never our intention to cause any discomfort, and we hope to receive an opportunity to host you in the future. Sincerely, Hotel Management
Business response:
Alizeonna, we are very sorry for not living up to your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area. Sincerely, Hotel Management.
Don’t do it.
Business response:
Thank you for staying with us. We want every guest to have a positive experience, and we are disappointed for not succeeding in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to serve you. Sincerely, Hotel Management
not very sanitery staff was reluctant mold on grout thick - mold falling from exhaust fan in a virus sanitized room? bearing out in bath exhaust motor SCREAMS!
Business response:
Theodore, thank you for reviewing your experience. We sincerely apologize for the inconvenience you had due to the cleanliness issue. We appreciate your valuable feedback; you have our assurance that we will look into your concerns and take any necessary action. Your business is appreciated, and we hope to accommodate you again and regain your trust. Sincerely, Hotel Management
don’t go to extended stay America It was the worst experience in my life I would rather stay at a homeless shelter before I would ever return to or recommend extended stay America
Business response:
Crystal, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.