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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
IT WAS A DUMP That was my worst experience in a hotel. I was traveling by car and I wanted a place to crash for few hours and try to go cheap but I paid for it in a different way. VERY dirty place not worth it at all
Business response:
Francois, thank you for choosing our hotel. We are sorry for the disappointing experience you had with us and for the cleanliness issues you encountered. Your comments have been discussed with our housekeeping team to make sure we are consistent with our service delivery. We value your feedback and hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Jonathan, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Erica, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The room was dirty, during a pandemic their cleaning standards should be raised. There was no running hot water, i stayed for 1 night and took a shower before bed and one before I left and the water was cold. Also the rooms are very noisy and i could not rest due to the sound, customer service is terrible. I could not even place a proper complain upon check-out as the front desk was empty. I would not recommend anyone stay the night here. Not even if it was free.
Business response:
The safety of our guests is our highest priority, and we understand the frustrations that are coming along with recent events. Our team has been working diligently to ensure all guidelines are being followed. We take your concerns seriously and will promptly address them with the appropriate individuals. We also regret knowing about the issue regarding the unavailability of hot water, and your feedback is shared with our maintenance team for review and action. We are sorry your stay was impacted due to the noise issue. It wa... read more
Our room was infested with fleas. The staff were great the room was not
Business response:
Toria, thank you for your review. Although you liked our courteous associates, we are sorry for the insects you had in your room. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope this isolated incident will not deter you from choosing us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Exhausted and disappointed When we arrived our reservation couldn’t be found. Although the woman in the front tried her best and about an hour later once reservation found the room we reserved was not. The cleanliness was nonexistent and at 3am I had to remain on the road with a car full of exhausted children.
Business response:
Thank you for your review. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance, as it is never our intention to disappoint our guests in any way. As this is an anonymous review, we would welcome additional information from you on this matter. We can understand your frustration and are grateful for your patience. Your feedback is appreciated, and we hope you will allow us an opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.