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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice. The room was extremely dirty. Bathtubs disgusting and kitchen area very dirty and broken doors, drawers etc
Business response:
Thank you for the feedback. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We hope you consider staying with us again soon. Sincerely, Hotel Management
Run Away from this property This hotel is terrible and in extreme disrepair. The shower leaks 24/7. And it is a lot of water coming out constantly. The cupboards are water damaged. There are no utensils nor plates nor cups nor cooking pots in the room so how is the kitchen any use. Not even clean towels every day. Stay in your car instead of wasting money on this hotel. Also it is supposed to be no smoking but there was constantly strong smoke smells coming from many rooms. The continental breakfast is just packaged chewy ba... read more
Business response:
Donna, thank you for being our guest. We sincerely apologize that we could not provide you a perfect stay and that our facility fell short of your standards. Your feedback with regard to not only the condition of our property, but also the furnishings, the amenities, and our grab-and-go breakfast will be discussed with the appropriate individuals of our organization to take remedial measures with an aim to improve our accommodations and service delivery. Please consider a return visit to our hotel so that we can provide you ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Pagué una habitación deluxe y al llegar me dieron una habitación con 2 camas individuales y no habia sillón y me cobraron lo mismo..eso es decepcionante
Business response:
Thank you for staying with us and for your review of your recent stay. We apologize there was a problem with your reservation and that the room you requested was not available. We are working with our reservations team to make sure that we are "on the same page" for future reservations. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The room was clean but the property was a mess. A mattress was laying in the area between parking lots. Housekeeping did not have my room ready still at 5 PM and of us were waiting for rooms... the gal at the front desk was doing all she could and going to check for cleaned rooms... having to leave the front desk.
Business response:
Thank you for sharing your feedback regarding your recent stay with us. We are sorry for the unfortunate delay in getting your accommodations ready for your arrival and also apologize for the cleanliness issues you encountered. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We value your feedback and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Staff was unprofessional, unpreparred and the room they offered me smelled like there was a poker game going on the night before with all the smoking. I highly discourage anyome from staying there.
Business response:
Thank you for being our guest. We are sorry you did not experience the best of our staff and apologize for the odor you encountered in your suite. Your comments will be shared with the appropriate teams to improve our services and accommodations moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
The room wasn’t cleaned and the glass in the picture was half gone.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Drove 6 hours to the hotel to only be told that it was overbooked and person at counter was extremely rude!
Business response:
Olfran, thank you for your comments. We are sorry we could not accommodate you this time and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated in the future. Also, we want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individual. We appreciate your pat... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.