This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We drove down Friday nite 14th feb.2020 after booking and paying for room on phone with expedia for the extended stay of America baymeadows for 2 days,was due to arrive around 4am after a 4 and a half hrs drive,we strives around 3 am .i went to get checked in to find out from another group that was waitimg for the frt.desk lady to finish cleaning their room,after waiting bout 35 mins i think her name was andrea at frt desk bebinning telling me to call expedia and tell them she have no rooms because someone didnt clean about ... read more
Business response:
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment and know we were not able to accommodate you. We apologize and regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Dirty Booked a king bed, but was given a queen bed as the king bed was given to someone else. Duh! The hallway and elevator smells terrible. Entire property has trash lying around at various places. The HVAC vent in the room has rusty stains all over. Refrigerator inside was yellow in color??? Microwave was dirty. Bed was very saggy and uncomfortable. I would never visit this place again, now recommend this to anyone.
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We value your feedback and hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
these people here are so unorganized
Business response:
Kristina, please accept our apologies for not being able to deliver the level of service you had hoped from our associates. You have our assurance that we will be working on your feedback to improve our service levels moving forward. We hope you reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Sincerely, Hotel Management
This place is so horrible, SMELL SO BAD, like cigarette and dirty carpet inside of the room y in the hallway, pubic hair in the bathroom, in the cabinets of the bathroom, stain blood in the sofa bed, dog hair in the sofa, I have pictures in my cell, I will upload all those pictures in yelp. Never never come back
Business response:
We sincerely apologize for the inconvenience you encountered in your room, which made your stay uncomfortable. The stress caused is undoubtedly understood, and your feedback about the odor and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures and deliver better accommodations moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Nope Would not stay here again. There was blood on the bed sheets, food left in the microwave, old food in the sink drain, AC didn't work. It seems like most people were living in the building. I could smell weed smoking in the bathroom vents from another room. I was completely disappointed.
Business response:
Jennifer, thank you for being our guest. We are sorry for the disappointing stay you had and regret the issues you encountered in your room. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel ... read more
Room was never cleaned before my arrival, tv remote didn't work and the breakfast wasn't worth a hoot.
Business response:
Thank you for being our guest. We apologize for the housekeeping issues you faced in your room. We will share your comments with our housekeeping team to be more diligent going forward. We are also sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Since... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.