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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was horrible. Wet bath towels on floor when I checked in, smelled like smoke throughout facility. Extremely thin walls. This was over run with druggies and what I assume was prostitution.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
It says Pet Friendly, and it is. However, it does not say there is an additional $25 per animal charge. Our 4 drawer dresser only has 2 drawers, and two big empty spaces were drawers used to be. Our fridge had a half consumed drink in it. The doors are heavy and slam, I mean SLAM, all day and all night. Grounds are minimally maintained, there are clearly lots of dogs whose owners do not clean up after them. If the owners don't the staff should. Fairly certain illegal activity is going on here. I don't feel unsafe, nobody has... read more
Business response:
Thank you for your review. We are sorry for the issues you had in your suite. Your feedback will be shared with the appropriate team for review and action. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we do not repeat our mistakes. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The property looked okay. But when i got to my room, it was terrible. There was a draw missing from the nightstand and one missing from the chest of drawer. Stains on the desk and stains i don't want to question on the desk chair. And the tub was absolutely disgusting!!! Everything felt sticky.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We do appreciate your concerns and hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Desk clerk was very nice. Room was dirty. Bed linens were badly wrinkled and not even made properly. Toothpaste spots on the mirror. I could go on...
Business response:
Thank you for your stay and for taking the time to post your review. We apologize for the less than the spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. On a positive note, we are happy you liked our friendly front desk staff. We hope you will consider choosing to stay with us again when your travels bring you and your daughter back our way. Sincerely, Hotel Management
The rooms are ok but my co worker was sleeping in The sofa bed and woke up at 2 am and saw a guy standing next to the bed stilling his money from his wallet, he scream at him and he ran away This has to be someone working there that is able to program the key cards. I was at the bed an luckly he only took $70 and no one got hurt, but is scary that this is happening.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Smelled horrible. Like fish. And very dirty
Business response:
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future vis... read more
This was probably the worse hotel I ever stayed in. I had to Chang rooms 3 times and one of the rooms was so dirty my son started having an allergic reaction. The lady working was very nice and really tried to accommodate us.
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your rooms. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. However, we are glad you liked our friendly staff. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Weird room and rude staff We reserved a deluxe room but when we arrived at 5 pm there was none available and the clerk was quite rude in saying that we could leave if we wanted to and that she could not get us one for the next night. The room configuration was wierd with the 2 double beds facing each other. You could only access one side of each bed due to the dresser with the TV between the beds. My wife and I agreed that this was number 3 on our all time weird hotel rooms. There was no dishes or cookware in the room. We di... read more
Business response:
Michael, thank you for your review. We apologize we were not able to accommodate you with the suite of your choice and that your suite did not provide the comforts you desired. We will share your concerns with the appropriate team so that they are more diligent going forward. Please know, kitchenware for your suite is available and kept at the front desk upon request. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
HORRIBLE CONDITIONS This was the WORST experience ever. The building is very old and in horrible conditions. Outside the building in the neighborhood there were police every where and we found out that it was the 2nd shooting of the day across the street from the hotel. The room was utterly gross! I was about to vomit. The kitchen was so dirty and worn down. The carpet had so many soiled area's that I need to bleach my shoes from literally walking in it! I have never seen anything like this in my life. The dresser drawers we... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.