This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs and Mugging Stay away at al costs. We arrived late and gave the hotel notice we would be in town late. Upon arrival there was no one at the desk and it took nearly an hour for someone to arrive after we called them. When they arrived they said our room hadn’t been cleaned yet (note it was nearly midnight when we arrived) so he took us to different room. When we opened the door there were roaches scurrying all over the room. We went back to the desk and requested a room change. The man at the desk took us to a different ... read more
Business response:
Thank you for sharing your experience. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We will use your feedback to help us improve and we are terribly sorry that this stay was disappointing to you.
This place is ghetto! We went to check in at 1030p and had to call womeone to check us in. Then she only opened 5he qindow enpught to slip the papers out. We went up stairs to our room and when we opened the door, and turned on the light roaches scattered everyhwere. We saw abput 15 roaches that we counted. Luckily we left our stuff in the car to inspect the room. We immedietly left our jets on the rv and left we didnt stay there. We went to the comfort inn airport and it qss great! Save your money do not stay here!
Business response:
We are sorry to see that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
It is very bare bone, more like a dorm room than a suite. I had to clean red sauce spatter over the sink and on the refrigerator. Dusted the tv. The floor is really filthy and cannot have been mopped in a while. I killed a German roach in the bathroon. I chose it for proximity to the zoo but would not stay again.
Business response:
I'm so sorry to hear that we did not make a positive impression on you during this stay. We wish you the very best in your future travels.
Absolutely disgusting! This place was infested with roaches from top to bottom!! They need to take this place off the market. Expedia as a company should not even sponsor this hotel! Absolutely terrible and inhuman conditions!!!!
Business response:
Ouch. We are so sorry we disappointed you. We wish you only the best in your future travels and lodging.
I traveled from out of town they gave my room away i had to find another hotel at 1am i would never book a room from them again
Business response:
Thank you for your feedback. I’m so sorry a room was not available. That was not the first impression we were aiming for and we’re sorry we disappointed you.
I went out to eat after I checked in and did not return until approximately 9:30 pm. When we came into our room, there were COCKROACHES EVERYWHERE! We attempted to get rid of as many as we could, but we found them everywhere. We attempted to notify the front desk, but there was no one working in the hotel, no front desk associate, no housekeeping, and no maintenance. There was a sign at the front desk saying they would return in the morning. I booked the room ahead of time for 2 nights and asked for a refund because I did no... read more
Business response:
I apologize for the issues with your stay.
Business response:
I sorry to hear that your stay way less than par. If you would like to discuss any concerns please call me. Thank you, Regina
Business response:
Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.