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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy Roaches roaches nasty
Business response:
Latasha, thank you for choosing our hotel. We apologize for the cleanliness issues and for the inconvenience you experienced due to the Cockroaches in your room. Please be assured that your feedback has been discussed with the housekeeping team, and we’re working on our procedures to ensure such a situation does not happen again in the future. We have also asked our pest control provider to treat our your room to prevent the unwanted visitor from making an appearance. We hope you will give us a chance to redeem ourselves the... read more
I wouldn’t stay here again My recent stay at the Extended Stay America Jacksonville - on Salisbury Road was extremely unsatisfactory. My only compliment is the front desk staff which were very nice but otherwise my stay wasn’t that pleasant. Once I got to my room the room smelt so strongly of cigarette odor. I noticed dirt and debris on the carpet and there was puddles of dried up liquid on the kitchen floor which was extremely sticky. There was dirt on the bathroom floor as well as hair on the shower walls. The shower was l... read more
Business response:
Thank you for sharing your experience. We are truly sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. Although our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Spilt some water on the floor and used a white towel to dry it up.....the towel was black. Floor had not been mopped in a very long tine. Complained to the front desk. They were very nice took pictures and said they would talk to the manager. Followed up several times, was finally told they couldn’t adjust our bill but would email a certificate for a free night. Well....you guessed it.....they never did.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. In order to address your concerns, we would need more information to properly identify the room you occupied. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
This place is GARBAGE So, I arrived around 6:30pm on a Friday night. You know what...obviously not to early to have a pot smoking party outside the hotel and no one give a crap. We check in the this pathetic piece of a hotel and go to our rooms. OMG, all 3 stunk so bad. We told the front desk...they were nice enough to give us a bottle of febreeze. Well, they was swell. So, we pulled out the sleeper sofa...the mattress is probably part of a murder investigation. So, we bought two blow up mattress to sleep on the floor, which... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
I was charges a $25 early check in fee The first room they put me in all the draws and cabinets were open and the room had a really bad smell and there was water still sitting in the bottom of the tub
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Say what It wasn’t what I expected. I had to pay a different price from what I was given whn I booked the rooms. The pool water was green!
Business response:
Romeikia, thank you for being our guest and for taking the time to leave feedback. We are sorry for the issue you had with your billing. Please note, reservations made through a third party website not included taxes. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Not what we expected When I got there to pay for the room the price was higher than wht I booked it for. 1 room had a used needle in the trash can. The hallway was dirty. We had no rags Andre they got mad when I asked for rags. The toilet was stoped up the lady at the front desk was rude when I called for a plunger and rags. The pool was not functional the water was green. The sheets on the bed had blood on it and the blanket was dirty. The trash room has the hallway smelling sour. I was not happy with the stay and all the o... read more
Business response:
Romeikia, thank you for being our guest at our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your concerns will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again.We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
No shampoo Fridge door had what looked like caken on Coca Cola. Carpets are old Bed and linen were ok.
All kinds of problems, you get what you pay for
Business response:
Thomas, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.