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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sub-par hotel The room was sub-par. There was a terrible odor in the room that didn't go away after our 2 night stay. The mattress was so thin, you could feel the coils on your back. Terrible accomodations! Will not stay there again.
Business response:
Thank you for taking the time to review your stay, Dennis. We appreciate you highlighting the areas that deserve our attention and will forward this feedback to upper management. Best wishes in your future travels.
Theres was no hot water at all to take showers. The toilet ran all night long. There was no one at the desk running the place. If i needed something, i was told i would need to wait until the next day when there would be someone at the desk. When i went to check out at 9ish the next morning, i had to call someone to check out. This was the most basic room I've ever stayed in. Only had a double bed for 2, no nice chair to sit in, only a hard plastic one. Wasnt even a lamp in the room, only overhead lighting. No coffee machine... read more
Business response:
Thank you for your review and comments, Paul. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Room was not clean. Food on floor, urine spots on floor around the toilet. They only give you 2 pillows per bed, 1 per person when I asked for an extra pillow they said they don’t give out extra ones. Front desk will not take care of noise complaints after 10pm, they tell you to call the police. Stay away from the hotel!!!!
Business response:
Thank you for reviewing your stay with us, Ryan. We are so sorry for the issues that you experienced with cleanliness and we have addressed these concerns with the proper channels for immediate action and resolve. Thank you for allowing us to host you and we wish you the best in your future travels.
No customer service, not clean
Business response:
Thank you for taking the time to review and rate your stay with us. We hate to see that you did not enjoy your time with us, and would love to welcome you back and show you our improvements. Thanks for allowing us to host you and we wish you all the best in your future travels.
Absolutely horrible experience, if you even call it that. We were a group of 6 with 3 units, paid for in advance. We needed an after hours check-in. I called the property before the desk closed for the night to notify them that we would be arriving after hours. I was told that that’s okay, to use the lobby phone to dial “500”, and an employee would be with me to check us in. “All lines are busy,” was the message I received, and no one was even available to check us in. I will never book at a Woodspring Suites again, and will... read more
Business response:
We apologize that you did not enjoy your stay at our hotel, Richard. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
Walls had significant damage, as if the headboard was ripped off the wall. Holes were actively being patched but not finished or painted. Shocked they would let a room in this condition. We tolerated it for one night. Won’t be going back.
Business response:
We appreciate you for taking the time to share your experience with us, Rosanna. Please accept our sincerest apologies for the issues that you encountered with the upkeep of the room and the overall appearance. We work hard to maintain a clean and comfortable experience and see that we have missed the mark in this area during your stay. We will communicate your feedback with the team at the property so that this isn't repeated. We do hope you will give us another opportunity to show you a better experience on your next stay.
Gross Dirty floor in room. Dead insects on bed.
Business response:
Thank you for your review. We are terribly sorry to see that you experienced issues with cleanliness and pest sightings. We will make sure that we address these concerns with our pest control provider and housekeeping team for immediate action and review. We do hope that your future travels are wonderful ones.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3.1 star rating with 787 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.