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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach infestation and a lot of commotion going on in the back parking lot.
Business response:
Dear Paulina, Thank you for sharing your feedback. We sincerely apologize for the unsettling experience you had during your stay, particularly with the disturbances from the parking lot. We understand how disruptive this can be and are committed to providing a peaceful environment for all our guests. Please know we are taking your comments seriously. Our team follows rigorous standards for cleanliness and pest control, and we will work closely with our staff to address these concerns and prevent future occurrences. We apprec... read more
Use of drugs and smoking in hallway. Dirty. Bug infested . Untrained staff. No towels and toiletries. No room check and no room cleaning. I had to check out a day earky for health reasons.
Business response:
Dear Ibanibo, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Horrible service Got there and even though we had made a reservation they did not have a room for us. They still charged me for a room!!! Do not recommend staying here
Business response:
Dear Rachel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Worse experience every there are roaches everywhere in my son hair from in that room I didn’t get room key restroom flooded I need a full refund or complementary stay at 5star hotel I have video and pictures of this nasty place they need to be closed for good
Business response:
Dear Deric, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Worn out, old. Bugs.
Business response:
Dear Jessica, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and any inconvenience you experienced during your stay. We understand how important a comfortable and well-maintained environment is for our guests, and your concerns will be addressed with our team to ensure improvements are made. We truly appreciate your input, as it helps us enhance our services. We hope you will consider staying with us again, giving us the opportunity to provide you with a much better experience in t... read more
Not pleasant
Business response:
Dear Kevin, Thank you for your feedback. We are genuinely sorry that your experience did not meet your expectations. Your satisfaction is important to us, and we strive to provide a pleasant stay for all our guests. We would appreciate more details about your stay to help us address the issues you have encountered. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.