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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place has roaches and no 24 hour front desk service so you can’t even report this to anyone to get a new room or refund!
Business response:
Dear Essence, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Property was dirty, and and kept up wore out. Things were worn out towels were stained front of the refrigerator was rusted and filthy. Elevator door didn’t work. It would go back-and-forth three or four times before it would finally shut and stay shut. Noisy and people hanging out in the hallway Hallway
Business response:
Dear Jim, We regret to hear about the issues you faced during your stay. Cleanliness and maintenance are priorities, and we apologize for the oversight with the towels, refrigerator, and elevator. Your feedback about the noise and disturbances in the hallway is also noted. We are committed to addressing these concerns to improve the experience for all our guests. Thank you for sharing your experience.Sincerely,Hotel Management
Muy malo
Business response:
Dear Gissela, Thank you for sharing your feedback. We regret that your stay did not meet your expectations and appreciate you bringing these issues to our attention. Your experience is important to us, and we are committed to addressing the concerns you raised to ensure a better experience for future guests. We hope you will consider giving us another chance to provide the quality service we strive for.Sincerely,Hotel Management
Gross and dirty. Room has cockroaches and bugs crawling out of drains and the AC unit. Kitchenette vent and elements were very dirty. bedding had stains. You get a sheet to cover up with. Wood looks like animals had chewed it.
Business response:
Dear kristopher, We regret to hear about your recent experience. Ensuring cleanliness and comfort is our top priority, and it’s disheartening to learn that your stay did not meet expectations. Your comments about pests and room conditions have been noted and will be addressed with our housekeeping and maintenance teams. We apologize for any inconvenience and appreciate your feedback as we work to improve our services.Sincerely,Hotel Management
The worst hotel, I made a prepaid reservation but they declined for my check in because I made the reservation with expedia
Business response:
Dear Gowtham, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Your stealing my money This is awful, I need to be refunded, I purchased the room through hotels.com with afterpay, after purchasing the hotel called and told me they were fully booked and I had no room available, this is insane, they wouldn’t refund my money, I need a refund NOW!
Business response:
Dear Travis, Thank you for reviewing our hotel. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
No smoking room had the smell of stale smoke that irritated my throat and sinuses. Felt like I was less than safe, somewhat isolated without transportation. Biggest issue is that I had to cut short my stay and there was no one available to cancel the remainder of the stay and ensure a refund of my overpayment. Even during front desk hours, I was unable to reach someone at the desk.
Business response:
Dear Mark, Thank you for being our guest. We are sorry for the frustration and the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. This will assist us in enhancing our service and guest experience. Further, we apologize the inconvenience caused with the smell issues that impacted your hotel experience. Smoking is never allowed on the hotel premises, but we will check and ensure this kind of experience is not r... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,192 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.