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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Seen to many roaches and nats in my room
Business response:
Dear Larry, We sincerely apologize for not meeting your expectations during your visit. Please know that we take every precaution to prevent outside insects from entering, and our pest control provider services our hotel routinely. We will address your concerns with them to ensure we do everything possible to prevent future issues. We truly regret the frustrations you experienced and appreciate your patience. Thank you for choosing us and for sharing your feedback. We hope you will consider staying with us again so we can pr... read more
Our stay in this hotel was awful, first the card reader to open the door didn’t work we went to front desk and get a new one and the lady said “omg i thought they already fix it” then we enter to the room and all the appliances were dirty there was bugs everywhere and in the shower and 2 dead bugs under my pillow!!! The tv didn’t work either and the sheet has all stains. I would not recommend this hotel at all. DO NOT GO THERE
Business response:
Dear Nicholas, We sincerely apologize for the experience you had during your stay. It’s concerning to learn about the cleanliness and maintenance issues you encountered, as this does not reflect our commitment to quality. We take pest control very seriously and regret that your room did not meet our high standards. A thorough cleaning will be conducted, and we will enhance our pest control measures to prevent such issues in the future. We understand how frustrating this must have been and will address these concerns with our... read more
This property was horrible it had roaches and I was told I’d get a refund in a few days after my stay which of course did not happen
Business response:
Dear Kimberlain, Thank you for bringing this to our attention. We deeply regret the issues you encountered during your stay, and we understand how disappointing this experience must have been. Your concerns about cleanliness and the refund process are being taken seriously, and we will follow up to ensure this matter is resolved. Your feedback is invaluable as we work to improve our services.Sincerely,Hotel Management
This place has roaches and no 24 hour front desk service so you can’t even report this to anyone to get a new room or refund!
Business response:
Dear Essence, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Property was dirty, and and kept up wore out. Things were worn out towels were stained front of the refrigerator was rusted and filthy. Elevator door didn’t work. It would go back-and-forth three or four times before it would finally shut and stay shut. Noisy and people hanging out in the hallway Hallway
Business response:
Dear Jim, We regret to hear about the issues you faced during your stay. Cleanliness and maintenance are priorities, and we apologize for the oversight with the towels, refrigerator, and elevator. Your feedback about the noise and disturbances in the hallway is also noted. We are committed to addressing these concerns to improve the experience for all our guests. Thank you for sharing your experience.Sincerely,Hotel Management
Muy malo
Business response:
Dear Gissela, Thank you for sharing your feedback. We regret that your stay did not meet your expectations and appreciate you bringing these issues to our attention. Your experience is important to us, and we are committed to addressing the concerns you raised to ensure a better experience for future guests. We hope you will consider giving us another chance to provide the quality service we strive for.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.