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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it!! Roaches everywhere, floors dirty, walls dirty, elevator janky and it smells like cigarettes, dogs, trash and dirty mop water
Business response:
Dear Terra, Thank you for your review. We sincerely apologize for the unpleasant experience you had during your stay. Your detailed feedback is invaluable, and we are taking immediate action to address the cleanliness and maintenance issues you mentioned. We understand how these problems impacted your visit and are committed to improving our services to ensure a more comfortable and pleasant environment for our guests. We appreciate your patience and hope you will consider giving us another chance to provide you with a signi... read more
The room had roaches at entry of door I'd taken pictures of them also
Business response:
Dear Malcolm, Thank you for sharing your feedback. We sincerely apologize for the unacceptable condition of your room. This does not reflect our standards of cleanliness and service. We take these matters very seriously and are committed to promptly addressing your concerns with our housekeeping team. Please know that we are implementing additional measures to ensure such issues do not recur. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a significantly better expe... read more
Ugh I have never stayed somewhere in a hotel that ive been in and seen a roach. NEVER, again. The elevators were nasty, that was my signal to run....i wont ever stay here again.
Business response:
Dear Donielle, Thank you for sharing your review. We are sorry for not meeting your expectations regarding the elevator and cleanliness of our property. We strive to maintain high cleanliness and maintenance standards and regret falling short. We take cleanliness and pest control seriously and follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms. However, your room will be professionally inspected as a precaution. Thank you again for bringing this to our attention, and we hope y... read more
We spotted 3 cockroaches in our room and left. Didn't stay the night.
Business response:
Dear Zinta, Thank you for sharing your feedback on your recent visit. We sincerely apologize for any shortcomings regarding the cleanliness of our hotel. Maintaining a clean, safe, and comfortable environment for our guests is of utmost importance to us, and we regret not meeting your expectations in this regard. Rest assured, we adhere to the highest industry standards for cleanliness and pest control in our suites. We will thoroughly inspect your room and treat it as a precautionary measure. Although we regret not meeting ... read more
Dirty, smelly and not worth the money. Room was upgraded but this place was a dump. 2nd floor smelled like pot. The room floor was sticky and dirty especially the corners and around the baseboards. Bugs were crawling on the bathroom floor and the room was next to the highway which was really loud. I figured it would be loud but the cleanliness of this place was bad. Really out dated rooms that needs help. Do yourself a favor and spend more money on a nicer place than this.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We appreciate you choosing to stay at our hotel and for taking the time to provide your review. We are sincerely sorry to learn about the challenges you encountered during your visit. It is disheartening to read about the cleaning oversights and noise disruptions. Please know that your comments will be addressed with our respective teams to ensure necessary improvements and prevent future occurrences. We value your feedback as it helps us enhance the quality of our gue... read more
It was ok
Business response:
Dear Mila, Thank you for sharing your feedback. We are glad you had a satisfactory experience. We aim to provide a comfortable stay for all our guests, and we apologize if we have missed anything. We value your insights and hope to welcome you back for a seamless stay on your next visit.Sincerely,Hotel Management
I arrived to check in at 8:50pm. There was no one behind the desk to check us in. After making 3 phones an agent finally showed up at 10:15pm. The office hours sign was posted as open Mon-Fri 9am-10pm. Once we got to the room it was filthy. The toilet was filled with trash. We left...feared getting bed bugs.
Business response:
Dear Kim, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to learn about the delay during check-in and the condition of your room. We take your feedback seriously and will address this matter with our team to prevent similar incidents. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We appreciate your patience and understanding. We hope to have the opportunity to regain your trust in our services on your next stay.Sincer... read more
We had 2 rooms and room 110 had fllood damage to the bathroom floor and the remote wasn't working properly. Room 120 had dried ketchup on the floor and several dirty spots. The toilet became clogged so we had to plunge with a sink plunger not a toilet plunger ourselves.
Business response:
Dear Carolann, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We appreciate your valuable feedback, which... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,192 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.