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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THANKFULLY OVER BOOKED- the hotel was GROSS! We went to check in at 8:00 p.m. and there was nobody at the desk, just a note that said SOLD OUT they were overbooked and pre-paid reservations will be refunded. What we did see in the lobby/front desk the hotel is not clean, bugs on the floor and men standing outside eyeing our vehicle.
Business response:
Dear Amy, Thank you for your feedback. We sincerely apologize for the inconvenience of the overbooking and for the condition of the lobby. This is not the standard we aim to provide, and we are addressing the cleanliness and security concerns immediately. Your prepaid reservation will be refunded as stated, and we truly regret the negative experience you had. We appreciate your input and hope you’ll give us another opportunity in the future. We look forward to welcoming you back Sincerely,Hotel Management
Just dirty
Business response:
Dear Derrick, Thank you for being our guest and sharing your review. We're sorry to learn that cleanliness standards were not met during your stay. Maintaining a pristine environment is a top priority, and we regret that we failed to deliver on this fundamental aspect. Your comments are concerning, and we'll address them promptly with our housekeeping team to prevent such issues from recurring. Please accept our sincere apologies, and we hope you'll consider giving us another opportunity to provide you with the exceptional e... read more
They didn’t have a room for me
Business response:
Dear Sergio, Thank you for sharing your review. We deeply regret the inconvenience you experienced due to the unavailability of a room. Your comfort and satisfaction are our utmost priorities, and we apologize for falling short of meeting your expectations. We understand the frustration this situation may have caused, and we assure you that we are taking steps to prevent such occurrences in the future. Please accept our sincerest apologies for any inconvenience caused, and we hope for the opportunity to welcome you back for ... read more
I arrived early at 1:45 pm I talked to reception and I was told to wait until check in time at 3pm. Understandable. I waited until 4 outside with my 4 children. I went back inside at 4 and I was told to still wait as rooms were not clean. I waited until 5:15pm and I was getting upset til the guy in reception informed me that third parties overbooked and there was no rooms. 😡after all the wait. We ended up sleeping in my car😡as I was unable to find anything. It truly was a nightmare experience. Also people walking in and ou... read more
Business response:
Dear Susana, Thank you for sharing your review. We sincerely apologize for not being able to accommodate the room you booked upon your arrival and regret any delay in our assistance. We understand the frustration and discomfort while traveling with your children. Please know that we make every effort to fulfill our commitment. We hope to make it right on your future visit. Additionally, we appreciate your feedback regarding the cleanliness and external disturbances and will address them accordingly. We hope to regain your tr... read more
Tardaron como 2 horan en entregarme la habitación porque no tenian ninguna habitación limpia, y cancelaro a varios huespedes que ya tenian reservacion y el pago echo por lo mismo.
Business response:
Dear Gregorio, Thank you for sharing your review. We deeply regret the inconvenience caused by the delay in providing you with a clean room. This falls below the standard of service we aim to deliver. We understand the frustration and disappointment this situation may have caused. Rest assured, we are taking immediate steps to address these issues to prevent recurrence. Your feedback is crucial to us, and we appreciate you bringing this matter to our attention. We hope to regain your trust on future visits.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.