This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was awful. The beds are terrible, there were bugs thoughout, and the shower did not work. The water out the tub faucet was a trickle, tried to fill the tub for 30 minutes, after realizing the shower didnt work, there was only about 3 inches in the bottom. We tried to address this with front counter, but fhere was no one there at 2am (when we found the second bug in the bathroom), or even at 8am when we left. The booking said there was grab an go breakfast, nothing, not even coffee anywhere, including the room. I would l... read more
Business response:
Dear Mike, We sincerely apologize for the inconvenience you encountered during your stay with us. It is disheartening to learn about the issues you encountered, and we deeply regret that our team was not available to address your concerns promptly. This is not the experience we aim to provide our guests, and we are committed to addressing these issues to prevent any recurrence. We understand your disappointment, and we would like to make things right. We appreciate your feedback and hope to have the opportunity to welcome yo... read more
Do NOT stay here This was the worst hotel I've ever stayed at. As soon as we got to our room, we found there was no hand soap in the bathroom and had to leave to go try and buy some (on Christmas Eve after 10pm). As soon as we got back, we weren't in the room for more than 10 mintues before finding THREE cockroaches in the kitchenette and bathroom. The front desk was closed so I had to call the emergency maintenance line, who didn't apologize. They put us in a new room down the hall but we still felt uneasy because if you se... read more
Business response:
Dear Sarah, We sincerely apologize for the multiple issues you encountered during your stay. Your experience falls well below the standards we strive to maintain. Please accept our heartfelt apologies for any inconvenience caused by the lack of hand soap, lack of hospitality, and the presence of pests. We understand the importance of a comfortable and clean stay, and we are taking immediate action to address your concerns, including pest control measures. We appreciate your valuable feedback, and we are committed to making i... read more
Place has a ton roaches stay away
Business response:
Dear Bryant, We deeply regret that you experienced concerns during your stay. Please accept our sincere apologies for the cleanliness issues and any inconvenience caused. Our team is taking immediate action to address and rectify this issue. We appreciate your feedback, as it assists us in maintaining the highest standards. We are committed to ensuring a comfortable and pest-free environment for all our guests. Should your travels bring you back to the area, we would be grateful for the chance to provide you with an improved... read more
There were actually bugs on the countertop around the stove. I was only there one night but probably would not go back.
Business response:
Dear Brian, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported regarding bugs. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. Thank you once more, and we hope you will visit us again.Sincerely,Hotel Management
Just Don’t Lets start with basic customer service, lets just say the reception is luke warm at best. Followed by a lie to tell me they would call me when my room was ready. After a 30 min wait longer than what i was told was the expected time i check in which was a snail like pace considering the line behind me. I then proceed to my room which was indeed not even close to ready as housekeeping was still there. So back to the cheerful reception desk, no apology, Now on to my second room which was “ready”. Let me tell you what... read more
Business response:
Dear Jerry, Thank you for taking the time to review your stay with us. We sincerely regret that your room was not available upon your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. We are also sorry for your room's housekeeping oversights and issues with the in-room amenities. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and ... read more
We arrived at the hotel before the KCC game and they told us Expedia overbooked and they didn’t have a room for us. They did say they could get us a room at another one of their locations 15 mins away. After the game was over we went to the Colorado Ave location and upon arrival had to wait 15-20 mins for them to come and give us a room. Upon entering the room there were roaches crawling everywhere hence we left there and found another hotel down the road. Lesson learned never book through Expedia and never stay at an Extend... read more
Business response:
Dear Amanda, Please accept our apologies for the poor service you have received and for the problems you encountered. We know a first impression is essential, and what you experience is different. We also apologize for any disappointment with our suite's cleanliness. Our team is already at work to check and correct them. Give us another chance, and we promise you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.