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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not cleaned well. There was still trash in the garbage can. I was given a room next to someone that had 2 dogs. The dogs barked and the woman screamed at them a lot. The room i got was for non-smoking but it was clear people had smoked in it before. If it hadn't been too late I would have asked for a refund.
Would NOT recommend There were several bugs in the bathroom and on the kitchen counter. It was a no smoking room but it was so smoky I had a very hard time sleeping with the headache. The sheets even smelled like smoke. Horrible experience!
Disgusting The place smells of urine and cigarette smoke. The desk clerk was efficient when I checked in, was unable to locate her after. The room had been seemingly flooded and the bed was wet on the end. Underwear behind the bathroom door in the water. See photo. I left soon after and went to another place.
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Don’t book When we arrived the room seemed to be okay. Bed a little small, but overall okay. When my husband used the restroom the toilet flooded our room. Front desk had to clean it up with towels. When we laid down the sheets didn’t appear to be fully clean, had a few stains. At some point I woke up in the middle of the night and I saw a roach on the wall. I could not sleep after that. They did have hot water and clean towels. I wouldn’t go back.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
There were other guests up until past 3 AM. They were extremely noisy. Yelling and screaming up and down the hall.
Business response:
We apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We do hope that our hardworking staff was able to address those concerns. We can't thank you enough for taking the time to let us know how we are coming across and would love to have you back the next time your travels bring you to the area.
People live there and no employees to speak of Too many regulars living there. Parking lot was a family gathering spot all night.
Business response:
Thank you for your feedack. We hate to see that our accommodations did not meet your needs. We would love to welcome you back the next time your travels bring you this way.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.