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Extended Stay America Select Suites - Kansas City - Stadium
- Hotels
- Kansas City, MO
About this business
Location details
8805 Leeds Road, Kansas City, MO, 64129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had an awful stay. Disputed charges with our bank, Orbitz was no help. Very unsafe conditions and no one at front desk to help.
Business response:
Dear Christine, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please feel free to reach out to us at the hotel for any assistance. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Room had a smoke smell. No toilet paper,had to go to office for some. No hangers. Water faucet at kitchen sink leaked. Bed was small. Neighborhood was poor for the price we paid. Expected better.
Business response:
Dear Edwin R, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We have noted the concerns outlined in your review. We are taking appropriate steps to ensure future guests do not encounter the same issues. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Thank you!Sincerely,Hotel Management
Stay away The room appeared to be clean but the bedding was dirty. I will not recommend this building.
Business response:
Dear Melissa, Thank you for being our guest. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
Do NOT stay here This hotel was very dirty. It smelled horrible, like smoke. Our room was filthy, the bedding was dirty. Every part of the room was dirty. The facility everywhere was dirty.
Business response:
Dear Guest, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
Nastiest Hotel ever. Once the attendant showed me the room, and we, along with the attendant saw cockroaches all around the sink and a dirty bedspread, I did not check in and the attendant canceled my reservation. I want my money back. I paid over $200 for a disgusting nothing.
Business response:
Keith, Please accept our apologies for not meeting your expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. If you wish to discuss any of your concerns further, please do not hesitate to reach out to us directly. We look forward to hearing from you.Sincerely,Hotel Management
Not the best sleep beds The beds were glorified cots and they didn’t have a double room for us so ended up splitting our family in to two rooms. The smell was horrendous in the rooms and the hallways. We had roaches on our kitchen counter in the morning crawling on our stuff.
Price-gouging for Chiefs game day. Smelled terrible. No service. Filthy room. My kids and I literally had to dodge pit bulls on several occasions in the hallway. DO NOT STAY HERE!
Frequently asked questions about Extended Stay America Select Suites - Kansas City - Stadium
How is Extended Stay America Select Suites - Kansas City - Stadium rated?
Extended Stay America Select Suites - Kansas City - Stadium has a 3 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Kansas City - Stadium open?
Extended Stay America Select Suites - Kansas City - Stadium is open now. It will close tomorrow at 12:00 a.m.