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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have stayed at Extended Stay hotels before and they have all been fairly nice. This one was the exception. It definitely needs more maintenance. The entire place felt unclean. There was dirt and trash on the floor by the elevator for the entire three days that I was there. Didn't seem like there was a staff to clean up the place. The floors seemed sticky and disgusting as if there were mopped with dirty water. In the elevator there was an unpleasant odor and the rest of the building just didn't have a clean smell to it. In... read more
Business response:
Dear Paul, We deeply regret the multiple challenges you faced during your stay, and we extend our sincere apologies. This falls significantly below the service standards we strive to maintain. Your feedback is taken seriously, and we are actively addressing the concerns raised with the respective teams. It is our priority to address and rectify these issues promptly. Your satisfaction is crucial and will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provi... read more
There is an employee who works at the reception named Larry who is not professional at all, he is racist and treats people very, very badly. I am a young woman who went to spend a stay with my husband and my 2-year-old child, and I left with a bad taste in my mouth since Larry treated us very badly. Know that if you don't leave at 11:00am, Mr. Larry will threaten you and call the police for no other reason. I had no problem with paying late check out since I have a child and it takes time and that can happen to anyone. Well,... read more
Business response:
Dear Gloriangelis, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Dirty walls in the room, dirty shower & toilet. Room smells like cigarettes even though it’s non smoking! Hallways & entrance stink! It’s horrible!!!!
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. Cleanliness is a top priority, and we're disappointed to learn about the issues you encountered. We'll address these concerns with our housekeeping team to ensure a more pleasant environment for our guests. Your feedback is valuable, and we appreciate your understanding as we work towards improvements. We value your insights and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Embarrassing……. Owners of this hotel should be embarrassed of this facility. Roaches, strong smell of marijuana, stale beer and the like. Police made a few stops so I felt very unsafe. Take some pride in your establishment or sell it to others who will. Needs a total overhaul or closure.
Business response:
Dear Alfred, We would like to apologize on behalf of our entire team for failing to meet your expectations during your stay at our hotel. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you will... read more
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,502 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.