Extended Stay America Select Suites - Lakeland

Business response:

Dear Nicole, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee that there are no future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give ... read more

Business response:

Dear Morgan, Thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting until your room was available. We appreciate your feedback and will use it to help us better our guest services. We hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management 

Business response:

Dear Brandon, Thank you for taking the time to review your visit to our hotel. We strive to provide all our guests with a comfortable and enjoyable experience, and it's disappointing to see that we fell short during your stay. We value your feedback and are continuously working to enhance our services. We hope you will consider giving us a chance to welcome you back and provide you with the outstanding experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Ronald, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Timothy, Thank you for taking the time to write a review. We are sorry for the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management 

Business response:

Dear LIZETH, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret our hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you, but we regret that this was not your case. In response to your feedback, we will discuss this with the concerned individuals so that this is not repeated. Thank you for your feedback, and we... read more