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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing unique cig. butts outside entrance door. No lamps. Ask about a coffee pot. Reply was you have to buy it. Ask about if they furnished coffee for people staying there. Reply go to Waffle House. Why should A person traveling need to to purchase a coffee pot or go to Waffle House during a hurricane. Poor excuse for a tired traveler
Business response:
Dear Shirl, We are grateful to you for choosing us to relax after a tiring travel. We are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
Bedsheets we’re smelling. Floors in the hotel were not moped. The hotel was smelling. The only good thing is staff were friendly and nice.
Business response:
Dear Venkatraman, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked in your room's preparation. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. Our front desk team is always there to help you; never hesitate to speak to them. We appreciate your business and look forward to se... read more
New staff new everything
Business response:
Dear Perryale, Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely,Hotel Management
Cucarachas por todo lados
Business response:
Dear Edward, Thank you for staying with us. We are sorry for your experience and for the situation you described. You are correct in expecting a comfortable and clean environment. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. Please revisit so we can ... read more
Horrible. Got there at night to check in and front desk was closed.
Business response:
Dear Lawrence, Thank you for the review. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is different from our hotel as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,502 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.