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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon checkin no towels in room . No toilet paper . In AM i could not get a hold of any staff at desk or calling . Had to call corporate office to get service. Very bad experience.
Business response:
Dear Andres, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the service issues you had while you were a guest with us. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we avoid repeating what you experienced. Thank you again for your candid feedback. Sincerely,Hotel Management
Not good
Business response:
Dear Leonardo, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Please know our front desk is always available and happy to help make your stay more comfortable. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business.Sincerely,Hotel Management
Everything was wrong. Elevator wasn’t working they made me wait two hours to check in rooms look like jail cells. Tv wasn’t working no remote
Business response:
Dear Luis, Thank you for the feedback about your stay at our hotel. On behalf of our entire team, we sincerely apologize for not meeting your expectations. Thank you for bringing this to our attention, and we will address this appropriately. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely,Hotel Management
Dirty, smelly, and overall gross. Definitely not what I expected from an Extended Stay! This was roach motel level gross
Business response:
Crystal, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider allowing us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
I would never go back there bed uncomfortable. No Towels in the room. Elevator was broken we where on the 4th floor. Ask for more pillows they didn't have any. Floor was dirty. Kids all over the floors that live there.
Business response:
Dear Kari, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you.Sincerely,Hotel Management
After reserving the room... after I arrived they were trying to tell me they didn't have any rooms available on Christmas Eve. How do you accept the reservation for a room that you don't have available? In the end apparently there was ironically a cancellation which I don't believe is what happened but a friend of mine caused a big problem because she paid for the room and that's really wrong of a hotel to give away a room that you paid for already
Business response:
Dear Jason, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Awful place to stay, find somewhere else. I ended paying $28 more than what I reserved the room for with no explanation or breakdown of the fees. The place smelled awful. My husband had to adjust the legs on the bed himself because the legs at the end of the bed weren’t even touching the ground which made the bed very noisy. It had the most uncomfortable beds. No comfortable chairs to sit in, just hard cafeteria type chairs. And you can hear every noise outside.
Business response:
Dear Beverly, It was disappointing to read that we did not meet your expectations, and we are truly sorry your and your husband's stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,502 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.