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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting!! Disgusting!! Rooms smelled awful. Smelled like weed and cigarettes smoke inside!! Trash left under stairwells and smelled nasty. Secured doors left open with rugs and shoes. Beds horribly uncomfortable and rooms smelled like fried fish. We left as soon as the sun came up. We were going to leave last night but all hotels were booked. I almost left to sleep in my car.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Erin. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for taking the time to rate your stay with us, Chelsea. We hate to see that you did not enjoy your time with us, and apologize for any issues that you had that led to the lower score.
If you want the front desk staff to threaten to assault you for telling them you understand spanish, and if they are going to use racial epithets, to have the courage to say them in English. These people told me to wait 15-20 min while they did a shift change at 4pm -- 1hr after check-in -- even though i told them my significant other had crohns and needed to get to a bed and relax to avoid an ER visit. The male agent told me, with a smirk on his face, "thats not our problem, buddy!". Trust the recent reviews of this propert... read more
Business response:
Thank you for sharing this with us, William. Your experience is disheartening to read, and we are extremely disappointed that you were left with such a negative impression of our hotel after this interaction. On the contrary, we care about all feedback that we receive from our guests, and implement action plans and coaching whenever we hear of a less than satisfactory experience, and will address these concerns with the staff immediately. We are so sorry that we failed to deliver the exceptional experience that we intended f... read more
Property wasn’t clean, smelled like cigarettes in hallways, just an overall unsatisfied stay.. never experienced a wood spring suites as this one & I’ve been to a few around florida
Business response:
We appreciate you taking to review your stay with us, Bermick. We never want your time with us to be less than perfect, and sincerely apologize that you encountered these issues, as we never want your time with us to be less than perfect. We will pass this feedback along so that we can improve in these areas for all our future guests. Best wishes in your future travels.
I did not like the fact that there was bugs (cockroaches) and they blow me away with no-one comes to spray the room. Kids run up and down the halls. use the phone to get some TP and was states that this was not a emergency. the kitchen area was greasy and nothing to clean it with. No soap in the bathroom to clean hands or body. One towel for 8 days.
Business response:
Hello Avis. On behalf of our entire team, we sincerely apologize for the issues that you encountered. We work hard to ensure that your time with us is exceptionally clean, comfortable, and pleasant, and we can't apologize enough that you did not enjoy your time with us. We will make sure that we address these concerns with our team for immediate action and resolve.
This is BY FAR THE WORST “Hotel” I’ve ever stayed in. Ever! Filthy, dirty, smelly and loud. Dogs everywhere, urine in elevator and in hallway. Room bare and unclean. 1 cart for luggage, was not available for us. Old and beat up walls, doors, floors etc. DON’T STAY HERE!!!
Business response:
Thank you for taking the time to review your stay, Robert. Please accept our sincerest apologies for the issues that you experienced during your visit. We never want your time with us to be less than perfect, and can't apologize enough that you encountered these issues. We will make sure that we address these concerns directly with the property for immediate resolve. We do hope that your future travels are both comfortable and pleasant.
Business response:
Hello Janacha. We are so sorry to see the lower rating. We apologize for any issues that you experienced while you were with us and look forward to showing you a much better experience the next time your travels bring you to the area.
The bed was very cheap and very clunky. The toilet ran all night and no one came to fix it. Very small a cheap room for the money it cost. Way over priced for conditions. Lots of unsavory characters running around.
Business response:
Hello Cully. We are so sorry that you experienced these issues during your stay with us. Our team works hard to address these concerns as soon as they are made aware and we apologize that this did not happen for you. We will make sure that we communicate these issues with our maintenance team for proper action and resolve. Thank you for highlighting the areas that deserve our attention and we hope that your future travels are wonderful ones.
This is long term stay, apartment type hotel. No service what so ever. Not worth the price at all…
Business response:
Thank you for your feedback regarding your stay, Lav. We apologize that are value focused style hotel did not work for your needs. We believe in offering our guests the best possible rates and sincerely apologize that we fell short in delivering the exceptional experience that you deserved. We do wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,502 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.