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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was absolutely disgusting and the service was terrible. People working the desk are very unprofessional and lazy. I didn't get the correct room I reserved and they charged me an extra 10$ after checking out for Lord knows what. I will never stay in another woodspring suites again.
Business response:
We appreciate your candid review regarding your recent stay at our hotel, Anthony. We are so disappointed to learn that you were not happy with your stay due to the issues with customer service and your room assignment. Our intent is to provide a high-level of service to all our guests and we can't apologize enough that this did not happen for you. Thank you for highlighting the areas that deserve our attention and we hope that your future travels are wonderful ones.
This place is DISGUSTING. Booked the hotel on Expedia, the price was decent and based on the previous reviews Iwasn't expecting the Ritz but damn. We asked the front desk person if the room had at lease been clean because the lobby and outside was gross. We were assured that it was. Bulsh*t. The room smelled. There was blood or something that looks like blood on the pillow cases and sheets. Grime and rust all over the appliances . Cigarette butts all over the floor. I left. I'm not staying in this utterly disgusting place.
Business response:
Thank you for taking time to rate your stay with us. We hate to hear about your unpleasant experience and extend our sincerest apologies. We can assure you cleanliness and guest comfort is a priority here at Woodspring Suites and the staff is working diligently to better our establishment every day. We appreciate your feedback and hope that your future travels are wonderful ones.
The hotel was in the middle of renovation. From he main entrance to fourth floor was the worst. My room had dirty linen, no carpet, but the vinyl need to be cleaned, and wires was expose in the bathroom vent, because no vent was installed. Checked out the next morning, manager credit my that one night, but Expedia is giving me a hard time to credit my account.
Business response:
Thank you for sharing the details of your stay with us. We are so sorry for the cleanliness issues that you encountered, along with the maintenance concerns. If you are still experiencing issues with the billing, please don't hesitate to give us a call for immediate assistance. We are terribly sorry for any inconvenience that this caused and wish you all the best in your future travels.
Never stay there again
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Worst hotel I’ve ever been to
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Business response:
Oh no, Brian! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Roach Hotel. Warning! Do not stay here. How are they still on this app? This is a place where if you complain they find any reason to throw you out and keep your money. This place is so bad the local police were there everyday Roaches crawling! No toilet paper, no towels, the sheets were dirty and nothing in the ad for this place can come remotely close to it's actuality. Distrusting, gross and they don't care. I tried taking to the employees about the issues but nothing was going to change. I had to just suck up the fact th... read more
Business response:
On behalf of our entire staff, we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better expe... read more
Run as fast as you can away from this place The refrigerator didn't work. Trying to contact staff took hours. Vacuuming in the hall at 4am. Constant chaos throughout the hotel. No toilet paper and we were told they were out. We were refused extra towels. Nothing was like the ad said. No shampoo, soap, cups etc The Lakeland police we there everyday. Most of the staff were rude or just plain unfriendly. The same cart for laundry is used by guest for transporting their stuff to and from your room and used to put the garage in f... read more
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the, comfortable, and exceptional stay that we intend for all our guests due to the maintenance issues, customer service, and overall experience. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,498 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.