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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here! My husband and I didn’t even stay here because it was so bad we left instead. The “bed” is practically an extra large cot. The comforter had cigarette holes in it. The hotel reeked of smoke and weed. The fridge was rusted, the toilet continuously ran, the faucet in the shower leaked as well. They close the check in and check out counter at like 9pm so when we went to go check out because it was so gross no one was there. I have tried to call Expedia numerous times because I want my money back and can’t get ... read more
Business response:
Thank you so much for your detailed review. We are disappointed to see that this is your impression of our hotel. This is not the experience that we intended for you and will address these concerns with our housekeeping and front desk team for proper action and resolve. We apologize for any inconvenience but hope that your future travels are wonderful.
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Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
we arrived 9:45pm and they were closed
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited amenities. We apologize for any inconvenie... read more
ROACHES!!!!
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Very unfortunate choice of hotel, first and last time I stay at this property or those alike. The whole place smell, the window in the room did not seal completely, elevator to go up 4 floors took 2 min, there was no soap in the bathroom, at check out the front office (only office) was closed at 9 AM, bed covers were filthy / dirty. What a terrible experience.
Business response:
Thank you for your detailed and candid review. Please accept our sincerest for the many issues that you experienced during your time with us. We pride ourselves on creating an at-home like experience with super clean rooms and great customer service. We are so disappointed that this did not come across and will use your feedback to address these concerns at the property level to improve in these areas for all our future guests. We are so sorry for any inconvenience that this caused and wish you all the best in your future lo... read more
Worst hotel ever I have spent many nights in hotels all over the country for work and thus was the worst ever. It was dirty smelled like mold and weed in the hallway I would never recommend this hotel to anyone . The only good thing was the girl at the front desk was amazing did everything she could to try to make it better I can not blame her for poor management
Business response:
Oh no! We are so shocked to hear of your concerning claims! We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received, Garren. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.
after arriving at the property i wqsnt able tonstay due to jo one heen at desk
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for and will make sure that we address this concern with the team at the property. We are so sorry for disappointing you.
Place looks run down! I was very uncomfortable the pictures are FALSE ADVERTISEMENT! Will never book to stay here again.
Business response:
Thank you for your review, Nefetariz. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Not EVER AGAIN Upon arrival there were 10 people in a small cramped up reception area it is a extended stay hotel so they are rather than instead live there they're making payments the building smelled ridiculous it's not even a smell that you could pinpoint it was just a numerous amount of deplorable smells the staff is very rude they charge for everything extra towels which should be a part of the hotel if it's just an extended stay then they should just be that however I stay for multiple nights upon checking in I found o... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience, Prancina. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much be... read more
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,498 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.