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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating, Sandrita. I'm sorry we did not exceed your expectations and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Horrible manager. Manager Roscoe was very rude and has singled myself and mother out several times. I asked for a handicap accessible room due to my mother being in a wheel chair and the room we were given say accessible but microwave is and all storage cabinets are up high bathroom is so small she is unable to get her chair into the bathroom and they gave us a tub vs roll in shower. Spanish front desk host had a nasty attitude while manager was around her but as soon as he walked away she was a lot nicer.
Business response:
Thank you for taking the time to review your stay with us, Jessica. I can't tell you how disappointed we are to see that you did not experience the exceptional stay that we intended for you. Our staff works hard to provide a high level of service and professionalism and we are so sorry if we failed to exceed your expectations as this was not at all our intent. We value our guests and have the upmost respect for every person that enters our doors and we are so very sorry that this did not come across during your time with us.... read more
This place is terrible. I was not even able to stay due to the fact that no one was there to check me in. I booked a week stay and when I got there, the front desk was closed but there was a sign that stated to call a number if it was before 10pm to check in. It was 7 PM. I called on the lobby phone for over 20 minutes. I then called Expedia and they also tried contacting the property. All in all, both myself and Expedia tried calling the property for over 2 hours without an answer. Expedia foundme a better place to stay. Th... read more
Business response:
Oh no! We are so shocked to hear that this was your experience, Tina. We can't apologize enough that you were unable to get checked-in due to not being able to reach a staff member. We can certainly understand your frustration and are so sorry that this happened. Please know that we will be speaking with our team at the property about this encounter to avoid this in the future. Again, we are terribly sorry that this happened and we hope that all your future travels are wonderful ones.
Business response:
We hate to see the low rating, and are terribly sorry that you did not enjoy your stay. We hope that you give us another opportunity to show you a much better experience the next time your travels bring you to the area.
Although I paid for and was on the rental, the woman at the front desk made every excuse in the book why she couldn't give me the room number so I could mail something to my ex-wife. It was early and I didn't want to wake her. I waited, and would be still waiting. Next are the needle drug users in the hallway. Enough said. Third, My ex was told they had to enter the room to fix the air conditioner. She told them no men alone would be allowed in because she has PRSD. Next thing I know a guy went into her room the moment she l... read more
Business response:
Peter, thank you for your candid and detailed feedback. We are so troubled to see that you encountered so many troubling experiences with overall customer service and any feelings of uneasiness during your time with us. We pride ourselves in delivering an exceptional stay that feels like home to all our guests, it is disappointed to see that this did not come across during your visit. We take your feedback seriously and will use it to help us improve in the areas that you mentioned for all our future guests. Best wishes in a... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, Quentin. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Maybe rethink your stay if you want comfort Although the exterior is appealing and it is a great price, it would have been worth the few extra bucks per night to not have a room filled with ants, an awful odor filling the halls, a bed that sounds like it is going to break every time you move, and to have someone you can go to at the front desk. The lady at check in was very kind, but as soon as we went back after being assigned the wrong room, she was nowhere to be seen. Check in was the only instance we saw a worker. We req... read more
Business response:
Thank you for your detailed review, Brooke. We are terribly sorry for the troubling encounters that you had, and for the issues with the unpleasant odors and insect sightings. We work hard to address these concerns as soon as we are made aware and we are so disappointed to see that this did not happen. We can assure you that we will address these issues with the team at our property along with our pest control provider for immediate action and resolve. We do hope that all your future travels are wonderful ones.
Business response:
Thank you for your rating. We are so sorry that you did not enjoy your time with us, and that we failed to exceed your expectations. We do hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,498 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.