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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Hotel I have Ever Stayed in This was the worst hotel I have ever stayed at. The room smelled awful, I could feel springs through my mattress, housekeeping didn’t come one single time while I was there, you pay extra for a room with a stove yet they don’t provide any pots, pans, dishes or silverware, when you put the trash out they will put it back in your room while you are out, the halls smell like weed and there are drug addicts and drug dealers all over the place. I would recommend staying far away from this place. ... read more
Business response:
Thank you for your candid feedback, Kevin. Please accept our sincerest apologies that we failed to exceed your expectations during your stay with us. It is extremely disappointing to see that there were issues with the level of cleanliness, and that you were not aware of our unique amenity offerings. Since we are more of an extended stay, we offer limited amenities and allow you to pay a small additional fee for items that you may need or want to use, like cookware, additional cleanings or linen exchange. We work hard to cre... read more
I do not recommend It was not clean at all when I finally got checked in after waiting 20 minutes coming to find out the front desk person just didn’t want to come down and check me in and the person that did was under the influence because she wasn’t suppose to be on the clock. I had to switch rooms because my toilet was constantly running and bed made loud noises. Also their were roaches in the room. Didn’t sleep at all but had to deal with it because I had no where else to go.
Business response:
Thank you for sharing your experience, Priscilla. I'm so sorry for all of the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We can assure you that we will address your concerns with our housekeeping and front desk team, along with our pest control provider for proper action and resolve. Best wishes in all your future travels.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Business response:
Thank you for taking time to rate our hotel, Jermilla. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Positive COV-19 Virus former Guest Had a recent guest living on the 2nd floor, test POSITIVE for the COV-19 Virus!!! The hotel hired an outside company to professionally sanitize the 2nd floor ONLY! Be careful!
Had roaches it was stains on the wall needs to be remodeled and up to date
Business response:
We are extremely disappointed to read that this was your experience with us. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay. We hope that all your future travels are wonderful ones.
The service here is horrible they make u pay for clean Towels and sheets it’s kids constantly running through the building I wouldn’t recommend nobody to stay here very Unsanitized u would think paying $431 u could at least get some clean Clean stuff and nowhere in there website or on here does it says that very disappointed i give them a 1 and only because they are nice people upfront that’s it!!!!
Dissapointed The staff left the rag they used to sanitize the room, in the room. I had to remove it myself. Toilet paper previously used, spots all over that could be easily removed with no problem, which makes me wonder if they sanitize properly. Oh and there was a cockroach in the bathroom. The floors were dirty, pillow case marks. Toilet tub and sink werent wiped down properly at all.
Business response:
Thank you so much for your detailed feedback regarding your stay, Nathan. I can't tell you how disappointing it is to see that you did not enjoy your time with us due to the problems with overall cleanliness and pest sightings. We strive to deliver a super clean and fresh stay, and work hard to address these types of concerns as soon as we are made aware. We are terribly sorry that this did not happen and will make sure that we address your concerns with the pest control provider and housekeeping team for proper action and r... read more
The hotel was gross I checked in and and hour later I canceled my reservation and got another hotel the hotel was gross and offered no amenities for visitors will never stay in one again of recommend someone to stay there
Business response:
I'm so sorry to hear that our hotel did not meet your expectations. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Since we are more of an extended stay, we allow our guests to customize their experience and only pay for the items they need or want to use. This allows us to keep our rates super low and affordable. We are so sorry if we failed to exceed your expectations in this area. Best wishes in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,498 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.