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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Greg. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
The property was in a bad area off interstate 4 where homeless people lingered and prostitution was evident. I didn't feel safe.
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests, Derek. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
The hotel is nasty and as soon as you walk in the room it smelled like someone smoked in there but not the cigrette smell it was the other kind of smell. The toilet was lose and the shower was rusty and nasty.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Cristina. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Extremely dirty bugs in room and flies in shower. Don't book...run away...
Business response:
We are extremely disappointed to read that this was your experience with us. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
I only stayed one night. It wasnt what was it looked like online.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
No rooms service in 2 day's stay in ,no shampoo ore soaps, no coffee in the room ore anything to cook event having stoves and refrigerator
Business response:
Thank you for taking the time to review your stay at our hotel, Jorge. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of i... read more
Terrible
Business response:
Thank you for taking the time to review your stay at our hotel, John. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
I arrived after hours and it took 30 minutes for the property attendant to get there and check me in (she was polite). From the moment I walked in, the entire place reeked like smoke of various kinds. The room was clean, however the beds were extremely uncomfortable. People in various rooms had parties all night until 5:30am and didn't let us sleep at all. There wasn’t any security on sight to regulate this either. They had a phone number posted for you to call and deal with the issue (essentially shifting the responsibility... read more
Business response:
We are so sorry for the many disruptions that you experienced during your time with and for the negative impact that it had on you during your stay. We also know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues me... read more
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,498 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.