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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms are trashy , they dont do any service to the rooms last time im stay on this one
Business response:
Thank you for your detailed review of your stay, Israel. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. We will make sure that we address this matter with our housekeeping team for further action and resolve. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Well everything was great til one of the queen bed had to much lumps in it and we didn't have a good rest 😪 we decide not to make a deal cause we were to tried from a 6 hour drive...
Business response:
Thank you for taking the time to review our hotel, Luis. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
There is absolutely nothing to like about this hotel. No housekeeping , they don’t throw out your trash. They charge extra for linen. This considering I paid to stay 25 days there! Cockroaches in the room. Elevators full of cigarette smoke
Business response:
Thank you for taking the time to review your stay with us, Jackie. We are so sorry that your visit was interrupted by disruptive smells, insect sightings and cleanliness issues. It is troubling to see that this was your experience with us and that we left you with such a bad impression. Let me assure you that we will forward your feedback to the property so that they are made aware of the concerns that you mentioned. We apologize for any inconvenience that you experienced because of these issues but wish you all the best in ... read more
Check in and out are horrible with no one in the front desk. Uncomfortable mattress.
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Jose Carlos. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Bad service Worse stay, bad customer service
Business response:
We apologize that you did received such a negative impression after staying at our hotel, Roberto. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
완전 별로 분명 예약을했고 확인메일까지 가지고있었지만 방이없다고했다..그후에 확인번호를 알려주니까 다른손님이 방금전 방하나를 취소를했다며 방을내줬다 하지만 우린 남자둘이었는데 싱글배드하나인방을줘서 둘이서 좁은곳에서 함께잤다
Business response:
Thank you for taking the time to review your stay at our hotel. We are happy to hear that our friendly and capable staff were able to assist in you issue with the mishap regarding your reservation. We are so sorry if this took away from your overall experience and caused you to be inconvenienced. We hope that you give us another opportunity to create an exceptional experience the next time you are in the area.
Room smell funky. Today at 8:00 i call the phone on the invoice ask for a service request because shower faucet did not work phone reception said they would be in a wild and still 823 am and they havent show up. My son came for a baseball tourmentand none of us couldn'ttake a shower so im offset
Business response:
Thank you for taking the time to share your feedback regarding your stay. We are terribly sorry to hear that you experienced issues with the unpleasant odors and problems with the shower. We will make sure that we notify our housekeeping and maintenance team of these issues for immediate action. We are so sorry for any inconvenience that this caused. Best wishes in all your future travels.
Absent Staff I was not able to check in.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.