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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Paid for reservation but when I arrived the room was not available, I have not received a refund for my room
Business response:
Thank you for your review. We are so sorry for any issues that you had with a room not being available upon check-in. This is not at all the first impression that we wanted you to have and hope that any billing issues you had have been addressed. Please feel free to contact us directly for any concerns.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Patricia. Thank you for rating our hotel.
Great Staff not so great guests I've been staying here for about 4 weeks now as I'm a traveler in the medical profession The people at the front desk are friendly and professional, but the hotel guests are a different story. The first floor is full of families LIVING here like an apartment complex so the kids are constantly running up and down the first floor halls (I'm not on the first floor, but see them everyday when I get off work). I'm on the 2nd floor and have THE NOISIEST neighbor ever and no matter what the hotel emp... read more
Business response:
Thank you so much for your detailed review. Please accept our sincerest apologies for the ongoing issue that you are experiencing with noise disruptions, along with the issue with the sink. We know how important a good nights rest is and we can't apologize enough that your stay has been impacted by this. We will make sure that these issues are addressed with our team for proper action and resolve. We do hope that once this matter is resolved the remainder of your stay is both comfortable and pleasant.
Disappointed bed mattress old make noice ,a/c don’t work good,bath not clean ,found shirt from another person at bath room ,bath room infected whit rouch and insect 🐜 talk to cosstumer service front desk she don’t apologize nothing very disappointed never used this hotel again hope improve soon very bad night at this location mr sanchez
Business response:
Thank you for this detailed review of your stay, Avelino. Please accept our sincerest apologies for the issues that you had with overall cleanliness, the bed, AC issue, customer service and possible pest sightings. We take great pride in delivering a WOW experience to all our guests so it is extremely disappointing to read that you did not experience this. We are constantly looking for ways to improve and can assure you that we will address these concerns with our property directly for immediate action and resolve. Thank you... read more
My room was like a smoking chimney. I doubt it was cleaned. I always get a nonsmoking room and the staff failed to mention that this was a smoking room. So am all awake at 2am smelling like I slept in a public smoking area. My truck could have been more comfortable, wouldn't recommend for nonsmokers.
Business response:
Thank you for your feedback. Please accept our sincerest apologies for the offensive odors that you experienced during your time with us. We apologize for any inconvenience that this caused but can assure you that we will address this with the team at the property for immediate action and resolve. Thank you for allowing us to host you, Wycliff, and we wish you all the best in your future travels.
Terrible service by the front desk manager wanted to charge me extra for checking in early due to a family emergency. They even said that for one night they will not let me checking in early
Business response:
Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Charged for “damaged sheets”
Business response:
Thank you for your feedback, Benito. We are so sorry for any inconvenience that was caused as a result of our incidental charges. We hope that you were able to get clarification on this with our property directly. Thank you for allowing us to host you and we wish you all the best in your future travels.
Refused front line workers doesnt want nurses there
Business response:
Thank you for taking the time to review your stay. Here at WoodSpring Suites we welcome all guests from every background and we are terribly sorry to hear of your experience. We can assure you that we will address this with the property directly for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Diot manager Manager act like he's doing you a favor 😂 but he's just a unhapy human that tskes it with the customers you have to pay to get towels to get clean sheetsyou have to payfor everything but i wont come back i did it judt in csse he was fired or something but he's still there so i went to another hotel gor the two more weeks that i have to stay in laredo so no more money for this creeps
Business response:
Thank you for sharing your experience, Lizeth. I'm so sorry for all of the hiccups, delays, and issues you had during this stay. Since we are more of an extended stay hotel, the services that we offer are much different than most hotels. We allow our guests to customize their experience and only pay for services that they want to use like additional cleaning and linen service. We apologize that we failed to exceed your expectations and hope that you will give us another opportunity to show you a much better experience in the... read more
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.