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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Most uncomfortable stay I wasn't happy with my stay I was charged $35 even though it's pet friendly and it wasn't even time to check out when a man was trying to get in my room without even knocking so uncomfortable scary I will never stay there again
Business response:
Thank you for your detailed and candid review. Please accept our sincerest for the many issues that you experienced during your time with us, Rodolfo. We pride ourselves on creating an at-home like experience with super clean rooms and great customer service. We are so disappointed that this did not come across and will use your feedback to address these concerns at the property level to improve in these areas for all our future guests. We are so sorry for any inconvenience that this caused and wish you all the best in your ... read more
Didn’t like anything and would never have chosen to do so if there had been any other choice.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
I reserved a 2 bed room. When I arrived to check in there was no one at the front desk. Finally a lady showed up in pijamas.... I then was told that they only had a one bed room. I needed the room so I stayed but with same price. Room didn't have towels, lucky I had my own.
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Bad service Terrible service from check in to no toiletries at the room
Business response:
Thank you for sharing your impressions. It is so difficult to read that we've disappointed you so much, Francisco. We hope your future lodging experiences are truly wonderful ones.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your rating.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Armando. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.