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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs Checked in to first room which was on fourth floor, room was not clean had roaches all over the sink with other bugs. Walked into restroom and there was used toilet paper on the floor. Also room had a bad odor went down to check into another room did not receive a apology for the room and 2nd room was in better condition even though I had to kill a couple of roaches
Business response:
We are deeply disappointed to hear about the issues that you experienced during your stay with us, Gerardo. We know that unpleasant smells and pests sightings can greatly impact your stay and are so sorry that this happened. We will make sure that we address the issue with your report of bugs being present to make sure that we resolve the problem. Again, we apologize for any inconvenience that you experienced during your stay.
Horrible... pedimos una habitación de no fumar y nos dieron una de fumar... asqueroso!!! En general, nos atendieron de manera buena, pero las instalaciones quedaban a deber. No funcionaba la regadera, pedimos una habitación para cuatro personas y solo había dos toallas. Perdón, pero no vuelvo
Business response:
I'm so sorry our accommodations did not meet your needs during this stay. This is not the great stay that we had hoped you would have had. Thank you for letting us know how we are coming across and what areas we need to address.
Worst place in Laredo Place is unsafe tub super slippery , place has infestation of roaches and there is no service desk pass 8pm so we did not stay the night but we could talk to no one bc they were close tried calling on the phone and no answer
Business response:
We hate to see that we left a bad impression on you before experiencing a stay with us. We strive to deliver a clean and comfortable stay and are very disappointed to see that we missed the mark during your brief visit. We also take any pest sightings very seriously and will address the matter promptly.
No hubo gente para hacer check in me tuve que ir a otro hotel. Nunca nadie contestó la extención 500
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us.
Horrible The bed was completely uncomfortable, the walls has dried up crust on it, small roaches, manager and assistant manager rude, counter space had a layer of grime, old abandoned cars in the parking lot. On my last day as I was loading my car to check out, the elevator was broken. Not comfortable whatsoever. Next time I’ll just pay extra to stay somewhere else.
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Had roaches in my room shower had holes on the curtains and on the shower head and on the shower faucet where roaches where coming thru
Business response:
Thank you for your comments. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
Rude staff. Rude staff Rude. Staff. Rude staff.
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
no amenities inside the room or bathroom, no shampoos, creams,. Shower water was slightly warm, not even hot.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites is a value focused hotel specializing in extended stays, which is why we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible for our guests so that they customize their stay just the way they would like an... read more
El peor hotel Pésimo hotel, lleno de cucarachas, en la cama había cucarachas el peor hotel en el que estado solo estuve 5 minutos y me salí, no me quisieron regresar mi dinero la persona de recepción muy grosera se molesta por que le comento que hay cucarachas y quiero mi dinero de vuelta y solo me comenta que asi me duerma
Business response:
Thank you for your comments. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.