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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty,,, and old
Business response:
Eddie, thank you for your review. We are sorry our room was not to your expectations and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The place is very old . The rooms was really dirty and stain marks all over the carpets . Really old cabinets . Really musky smell in the room and loby . This place was just as bad as a cheap motel in a truck stop . It needs a complete remodel and disaffecting. Did not felt comfortable at all .
Business response:
Carlos, thank you for being our guest, and for providing us with your feedback. It is unfortunate to hear you did not enjoy your overall stay with us. We appreciate your feedback about the condition of the hotel. We are having similar discussions, and we have shared your comments with the appropriate individuals in our organization who are finalizing our future refresh. We hope you will continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely, Hotel Management
Pre-paid reservation NOT honored Person at service desk said that they would not honor internet pre-paid reservation - had to pay more $$$ to get room
Business response:
Thomas, thank you for posting a review of your recent stay. We are sorry for the inconvenience you experienced at the time of check-in. We will review this. Your feedback is valuable to us as we are continuously striving to strengthen your experience. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
The staff was friendly and accommodating. The room was clean; facility is old. One of the two beds smells of cat pee (strong ammonia), which terribly interrupted sleep. The location of the smell was confirmed halfway through the night.
Business response:
Stephanie, thank you for your review. Although you liked our cordial staff, we are sorry for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It was out of date; Smokey & had bugs.
Business response:
Gail, we regret you were not entirely satisfied with the quality and condition of our hotel. We also apologize for the smokey experience. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
not clean
Business response:
David, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dated.
Business response:
Thank you for your candid evaluation. We regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room had hole in ceiling in bathroom shower had ants crawling everywhere plus showerhead leaked all over floor almost fell. Site said it had pool and breakfast which wasnt there either
Business response:
Thank you for sharing your concerns online. We apologize for the maintenance and cleanliness issue in your suite. We will discuss your comments with our maintenance and pest control teams for their review and action. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.