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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare bones room, TV - didn’t work, NO ICEMAKER in bldg. (1 night stay, no time to make ice).
Business response:
Thank you for being a guest at our hotel. We sincerely apologize our hotel did not meet your expectations and the issues you encountered. We will share your comments about the television with our maintenance team for their review and action. Please know each suite has a full-size refrigerator that includes ice trays for our guests' convenience, and that is why we do not have an ice machine. We hope you will allow us an opportunity to host you someday. Sincerely, Hotel Management
Drove 5 hours and 10 minutes to the hotel got there super late because my husband had work and we couldn’t leave until he got out for them only to tell us that the house keeper quit and they had no rooms available, they knew sense the morning but didn’t even bother to call to let me know about the issue so when I arrived I had to go look for another place to stay and pay a lot of extra money we didn’t count on spending. They also took out money from my card and when I called the lady that was working in morning told me they ... read more
Business response:
Thank you for taking the time to give us your feedback. We are sorry we were unable to accommodate you and for the issues you encountered with the charges. If you have any queries unresolved, please reach out to our front desk they will be happy to assist you. We appreciate your business and hope to have the opportunity to resolve these concerns to your satisfaction. Sincerely, Hotel Management
Room was dirty, bathroom and shower were clogged. Smelled like cigarette smoke everywhere. Never again staying here
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
No room available with reservation Would definitely not book there again, I had my reservation but had no room when I got there and then was told well that stuff happens, no help from management and I was at a sold out event in maryland with no other hotel to go too, thank alot
Business response:
Gazmen, thank you for the feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary. We hope you will consider visiting us in the future. Sincerely, Hotel Management
First room had a chirping fire alarm. We had to change rooms. Second room had someone above pacing the floor ALL night, someone talking outside the bedroom window at 2am, and then someone shouting up the corridor at 4am. Complained to front desk at 2am and they only addressed the talking outside. The rooms don’t look anywhere near as nice as the photos. The furniture is beat up and the decor is poorly done. This is a nonsmoking hotel, but you can still smell old smoke and active smoking. There are no spare pillows or blanket... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our housekeeping and maintenance teams will take the necessary steps to resolve the problems. Also, we are sorry for the noise issues you encountered and that it was not resolved to your satisfaction. W... read more
Not Satisfied The rooms were not cleaned well. The bed had hair in it, the carpet had cigarette ashes and clumps of something I didn’t recognize, the refrigerator had black crud on the outside, and the tub floor was filthy. We were switched to a different room but, it wasn’t much better. On top of all of this, the shower would not turn on fully when in the “hot” setting. So, I had to shower in a trickle of water that ended up being lukewarm. I will not stay here again.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We have also asked our maintenance team to address the issues with the shower. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
The room was gross, I ended up staying at my moms house.
Business response:
Jernisha, thank you for your review. We apologize for the cleanliness issue you experienced in your suite. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Smelled like feet
Business response:
Kevin, thank you for being our guest. We are sorry for the housekeeping issue you encountered and regret the inconvenience caused. Your comments have been shared with the appropriate team so that we can improve our guest experience. We understand your frustration and hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.