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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It has a musty smoke smell, fridge was nasty and there were noticeable stains on the floor. Couldn't stay, it was awful we checked out early would not recommend
Business response:
Lilith, thank you for your review. We apologize for the unpleasant smell you experienced and for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping team to address the problems you outlined. We hope to have another occasion to meet and even exceed your expectations. Sincerely, Hotel Management
— Blood spatter on the sink, cigarette smoke leaching into my room from people smoking in their rooms. Quiet time from 10-8 not enforced
Business response:
Please accept our apologies for the concerns you experienced at our hotel. We work hard to provide a clean and comfortable environment; therefore, we regret the issues that hindered your stay. Your comment regarding cleanliness is shared with our housekeeping team to be diligent. We will also utilize the feedback regarding the smoke smell to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will give us a chance to host you again. Sincerely, Hotel Management
The property wasn’t very modern. It was old and smelly plus the smoke alarm in the room was going off all night and did not let me sleep
Business response:
Miguel, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and the maintenance issues that disturbed you during the night. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
Business response:
Stephanie, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
I’ve stayed in a few extended stays but this one is way worse then any of them. We stayed at this one because it was to my son. When we checked in we noticed the odor of weed. At check in they notified us that we would only receive dishes etc upon request due to covid. (I’ve stayed in other hotels prior to this and never had an issue). I needed a kitchen towel and I couldn’t get it until I brought the old one down. The room was dirty. For 2 days we smelled weed so bad that it was in our room. This was on a no smoking floor. ... read more
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the unpleasant service you received from one of our associates. We have taken note of your feedback and have shared it with the appropriate individual to make sure we deliver a better service going forward ensuring this is not repeated in the future. Moreover, we are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-c... read more
This hotel is VERY nasty and just down right dirty. Due to Covid, there is NO breakfast, NO ice machines. You have to ask for EVERYTHING...there is NO coffee maker in the room, pots or pans and you are limited in what they give you. The room it self was dirty. Chirping smoke alarm, shower curtain rod hanging on by a thread, 3 pillows, dingy carpet, 2 towels, a half ( if that) of toilet paper ( no extra) NO WATER PRESSURE, 8 channels, barking dogs and thin walls. Definitely do NOT STAY HERE IF YOU DON'T HAVE A PET, AS THEY AR... read more
Business response:
Catherine, we apologize for the issues you encountered with our accommodations and our hotel. We have shared your concerns with the appropriate teams so that they can take corrective measures. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know that we have posted this information on our website. Having said that, we appreciate you letting us know that the smoke alarm in your room was not functioning properly during your stay. We tak... read more
This is the most filthiest hotel. Asked if I could get extra wash cloths answer No not enough. Had to change rooms smelled like cigarettes told yet again all rooms smelled of smoke. Kitchenette filthy night stand drawers dirty . Sheets pillows cases the same . The CEO should be fired . No ice machine
Business response:
Thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. Please consider giving us another chance so we can make it up to you. Sincerely, Hotel Management
Very good, Clean rooms, nice space
Business response:
Thank you for choosing our hotel for your stay. We are glad you liked our comfortable accommodations and had an overall pleasant experience. We value your comments and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Trifling The hotel was so dirty!!! When I got there and got to my room the tub was dirty, went to new room and everything was dirty the refrigerator and the floor and bathroom! Never again so not recommended
Business response:
Dina, thank you for your review. It is disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. Your feedback has been shared with the appropriate individuals to ensure this is never repeated. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.