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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful place-don’t stay There was no refrigerator, microwave or any of the advertised accessories. Then they wanted to charge for ice when there was no frig. The person at the front tried to charge a $200 hold fee for incidentals when the room was only $100. Terrible service.
Business response:
Thank you for selecting our hotel. We apologize for your disappointment with the suite you occupied. Please know we will review your comments with the team involved to enhance our guest service. We also regret your unhappiness with the incidental fee. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Do not stay here Deposit required at check in which was not specified in the booking The staff was unfriendly and confrontational. There was debri in the hallways left from repairs. The bed was NOT comfortable at all. And the floors were sticky. Will NEVER stay here again.
Business response:
Jarad, thank you for sharing your feedback. We are sorry you were unhappy with your overall experience and the incidental fee. Please note that we must have a deposit for each reservation to cover incidentals during your stay. Though it is available on our website, we regret you were not aware of it. We apologize for the unsatisfactory service you experienced and the cleanliness issue you encountered. We will share this with our associates to enhance our service delivery. Once more, we do apologize. We hope you will give us ... read more
The Hotel manager Takeiya canceled my reservation herself because she didn’t like that I confronted her about how her car was parked in the middle of the driveway entrance. So I NEVER stayed for this booking.
Business response:
Christie, thank you for the feedback. We are sorry to read about your experience and will be reviewing the details with our team to understand the situation better. Thank you for your patience and we wish you safe travels. Sincerely, Hotel Management
It was close to a lot of restaurants and stores.
Business response:
Thank you for your honest evaluation. We regret to see from your rating that we did not meet your reactions. We will share your comments with our team and make sure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Bare bones room, TV - didn’t work, NO ICEMAKER in bldg. (1 night stay, no time to make ice).
Business response:
Thank you for being a guest at our hotel. We sincerely apologize our hotel did not meet your expectations and the issues you encountered. We will share your comments about the television with our maintenance team for their review and action. Please know each suite has a full-size refrigerator that includes ice trays for our guests' convenience, and that is why we do not have an ice machine. We hope you will allow us an opportunity to host you someday. Sincerely, Hotel Management
Drove 5 hours and 10 minutes to the hotel got there super late because my husband had work and we couldn’t leave until he got out for them only to tell us that the house keeper quit and they had no rooms available, they knew sense the morning but didn’t even bother to call to let me know about the issue so when I arrived I had to go look for another place to stay and pay a lot of extra money we didn’t count on spending. They also took out money from my card and when I called the lady that was working in morning told me they ... read more
Business response:
Thank you for taking the time to give us your feedback. We are sorry we were unable to accommodate you and for the issues you encountered with the charges. If you have any queries unresolved, please reach out to our front desk they will be happy to assist you. We appreciate your business and hope to have the opportunity to resolve these concerns to your satisfaction. Sincerely, Hotel Management
Room was dirty, bathroom and shower were clogged. Smelled like cigarette smoke everywhere. Never again staying here
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
No room available with reservation Would definitely not book there again, I had my reservation but had no room when I got there and then was told well that stuff happens, no help from management and I was at a sold out event in maryland with no other hotel to go too, thank alot
Business response:
Gazmen, thank you for the feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary. We hope you will consider visiting us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.