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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trifling The hotel was so dirty!!! When I got there and got to my room the tub was dirty, went to new room and everything was dirty the refrigerator and the floor and bathroom! Never again so not recommended
Business response:
Lolita, thank you for being our guest. We apologize for the cleanliness issues you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management
Bad We stayed there for a week. When we got our dishes, they were given to us dirty. The coffee maker did not work. There was no room service and the staff neglected to check on us or check on the maintenance complaints i had made at all. It definitely was not worth the money i paid to stay there.
Business response:
Thank you for your review. We regret the issues you faced with the coffee maker, and are sorry for the dirty dishware, you received. We will follow up on your concerns to ensure we are well poised to serve our future guests. It is also very unusual for our staff to be unresponsive to the needs of a guest when made aware of an issue. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Please know, our housekeeping services are provided to guests staying eigh... read more
My room 210 bathroom smelled like sewage. It was so bad I only went in there when I had to use the bathroom. I came in so late I did not bother to ask,for another room. I am thinking I should call the health dept. I have never smelled a bathroom like that one ever. I only slept in the bed I was even afraid to use the water. There were 2 people in the elevator when I was leaving I asked how was their room. I was told they would never come back. You state breakfast it was muffins in a bag and instant oatmeal without milk or su... read more
Business response:
Thank you for your review. We are sorry you felt our accommodations did not merit the rate you paid and apologize for the odor you experienced in your bathroom. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, your concern regarding our grab-and-go breakfast will be shared with our brand leaders to assist them when determining new choices. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Less then impressed. Checked in about 2-3 hours early and was charged for it, not a big deal just never had that happen. Upon checking in and getting settled in the room I had a few things to go take care, when I returned my door was propped open, which I was very concerned about. Walked inside and there was some piece of trash now on the counter and a good bit of debri in the bathroom that wasn’t there before. I looked around for someone, but there were no employees to be found nor did the front desk know what was going on.... read more
Business response:
Thank you for sharing your detailed feedback with us. We are glad to learn our housekeeping staff was attentive to your request. However, we are sorry for your disappointment with our front desk team. We are working with them to ensure this is not repeated. We strive to deliver service that goes above and beyond and hopes you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Absolutely horrible. No One was at front desk when we checked in- I use house phone to call the the main number- they were unable to locate anyone at property- I was told that they couldn’t help me because I booked through a third party & hung up on me. I’m unable to get my money back.
Business response:
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment and know we were not able to accommodate you. We apologize and regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Very run down, in need of renovations. Work done has been sloppy. Smoke free room smelled of smoke and had cigarette burn on bathroom sink. Pretty clean. Front desk lady very friendly at checkout. Would not stay here again.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback concerning the condition of our property and will be discussed with the appropriate individuals of our organization in an effort to improve our future guest experiences moving forward. We are sorry for the inconvenience you had due to the smoke smell. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem. Please consider giving us an ... read more
This property is dirty people smoke pot and cigarettes
Business response:
Jay, thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry for the inconvenience you faced due to the other guests. We value your comments and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No direct access to property, had to go through another business property to access
Business response:
We are disappointed to see that your overall experience with us was not a pleasant one. We are very sorry to hear of the difficulty you faced in locating our property and apologize for the inconvenience you experienced. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.