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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room had a chirping fire alarm. We had to change rooms. Second room had someone above pacing the floor ALL night, someone talking outside the bedroom window at 2am, and then someone shouting up the corridor at 4am. Complained to front desk at 2am and they only addressed the talking outside. The rooms don’t look anywhere near as nice as the photos. The furniture is beat up and the decor is poorly done. This is a nonsmoking hotel, but you can still smell old smoke and active smoking. There are no spare pillows or blanket... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our housekeeping and maintenance teams will take the necessary steps to resolve the problems. Also, we are sorry for the noise issues you encountered and that it was not resolved to your satisfaction. W... read more
Not Satisfied The rooms were not cleaned well. The bed had hair in it, the carpet had cigarette ashes and clumps of something I didn’t recognize, the refrigerator had black crud on the outside, and the tub floor was filthy. We were switched to a different room but, it wasn’t much better. On top of all of this, the shower would not turn on fully when in the “hot” setting. So, I had to shower in a trickle of water that ended up being lukewarm. I will not stay here again.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We have also asked our maintenance team to address the issues with the shower. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
The room was gross, I ended up staying at my moms house.
Business response:
Jernisha, thank you for your review. We apologize for the cleanliness issue you experienced in your suite. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Smelled like feet
Business response:
Kevin, thank you for being our guest. We are sorry for the housekeeping issue you encountered and regret the inconvenience caused. Your comments have been shared with the appropriate team so that we can improve our guest experience. We understand your frustration and hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
It has a musty smoke smell, fridge was nasty and there were noticeable stains on the floor. Couldn't stay, it was awful we checked out early would not recommend
Business response:
Lilith, thank you for your review. We apologize for the unpleasant smell you experienced and for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping team to address the problems you outlined. We hope to have another occasion to meet and even exceed your expectations. Sincerely, Hotel Management
— Blood spatter on the sink, cigarette smoke leaching into my room from people smoking in their rooms. Quiet time from 10-8 not enforced
Business response:
Please accept our apologies for the concerns you experienced at our hotel. We work hard to provide a clean and comfortable environment; therefore, we regret the issues that hindered your stay. Your comment regarding cleanliness is shared with our housekeeping team to be diligent. We will also utilize the feedback regarding the smoke smell to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will give us a chance to host you again. Sincerely, Hotel Management
The property wasn’t very modern. It was old and smelly plus the smoke alarm in the room was going off all night and did not let me sleep
Business response:
Miguel, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and the maintenance issues that disturbed you during the night. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
Business response:
Stephanie, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.