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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve stayed in a few extended stays but this one is way worse then any of them. We stayed at this one because it was to my son. When we checked in we noticed the odor of weed. At check in they notified us that we would only receive dishes etc upon request due to covid. (I’ve stayed in other hotels prior to this and never had an issue). I needed a kitchen towel and I couldn’t get it until I brought the old one down. The room was dirty. For 2 days we smelled weed so bad that it was in our room. This was on a no smoking floor. ... read more
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the unpleasant service you received from one of our associates. We have taken note of your feedback and have shared it with the appropriate individual to make sure we deliver a better service going forward ensuring this is not repeated in the future. Moreover, we are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-c... read more
This hotel is VERY nasty and just down right dirty. Due to Covid, there is NO breakfast, NO ice machines. You have to ask for EVERYTHING...there is NO coffee maker in the room, pots or pans and you are limited in what they give you. The room it self was dirty. Chirping smoke alarm, shower curtain rod hanging on by a thread, 3 pillows, dingy carpet, 2 towels, a half ( if that) of toilet paper ( no extra) NO WATER PRESSURE, 8 channels, barking dogs and thin walls. Definitely do NOT STAY HERE IF YOU DON'T HAVE A PET, AS THEY AR... read more
Business response:
Catherine, we apologize for the issues you encountered with our accommodations and our hotel. We have shared your concerns with the appropriate teams so that they can take corrective measures. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know that we have posted this information on our website. Having said that, we appreciate you letting us know that the smoke alarm in your room was not functioning properly during your stay. We tak... read more
This is the most filthiest hotel. Asked if I could get extra wash cloths answer No not enough. Had to change rooms smelled like cigarettes told yet again all rooms smelled of smoke. Kitchenette filthy night stand drawers dirty . Sheets pillows cases the same . The CEO should be fired . No ice machine
Business response:
Thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. Please consider giving us another chance so we can make it up to you. Sincerely, Hotel Management
Very good, Clean rooms, nice space
Business response:
Thank you for choosing our hotel for your stay. We are glad you liked our comfortable accommodations and had an overall pleasant experience. We value your comments and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Trifling The hotel was so dirty!!! When I got there and got to my room the tub was dirty, went to new room and everything was dirty the refrigerator and the floor and bathroom! Never again so not recommended
Business response:
Dina, thank you for your review. It is disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. Your feedback has been shared with the appropriate individuals to ensure this is never repeated. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Trifling The hotel was so dirty!!! When I got there and got to my room the tub was dirty, went to new room and everything was dirty the refrigerator and the floor and bathroom! Never again so not recommended
Business response:
Lolita, thank you for being our guest. We apologize for the cleanliness issues you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management
Bad We stayed there for a week. When we got our dishes, they were given to us dirty. The coffee maker did not work. There was no room service and the staff neglected to check on us or check on the maintenance complaints i had made at all. It definitely was not worth the money i paid to stay there.
Business response:
Thank you for your review. We regret the issues you faced with the coffee maker, and are sorry for the dirty dishware, you received. We will follow up on your concerns to ensure we are well poised to serve our future guests. It is also very unusual for our staff to be unresponsive to the needs of a guest when made aware of an issue. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Please know, our housekeeping services are provided to guests staying eigh... read more
My room 210 bathroom smelled like sewage. It was so bad I only went in there when I had to use the bathroom. I came in so late I did not bother to ask,for another room. I am thinking I should call the health dept. I have never smelled a bathroom like that one ever. I only slept in the bed I was even afraid to use the water. There were 2 people in the elevator when I was leaving I asked how was their room. I was told they would never come back. You state breakfast it was muffins in a bag and instant oatmeal without milk or su... read more
Business response:
Thank you for your review. We are sorry you felt our accommodations did not merit the rate you paid and apologize for the odor you experienced in your bathroom. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, your concern regarding our grab-and-go breakfast will be shared with our brand leaders to assist them when determining new choices. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Less then impressed. Checked in about 2-3 hours early and was charged for it, not a big deal just never had that happen. Upon checking in and getting settled in the room I had a few things to go take care, when I returned my door was propped open, which I was very concerned about. Walked inside and there was some piece of trash now on the counter and a good bit of debri in the bathroom that wasn’t there before. I looked around for someone, but there were no employees to be found nor did the front desk know what was going on.... read more
Business response:
Thank you for sharing your detailed feedback with us. We are glad to learn our housekeeping staff was attentive to your request. However, we are sorry for your disappointment with our front desk team. We are working with them to ensure this is not repeated. We strive to deliver service that goes above and beyond and hopes you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.