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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible! Worst hotel I've ever stayed in. I left after the first night and the staff could have cared less. The room was dirty and stunk.of cigarette smoke despite being non smoking. Would not recommend to anyone.
Business response:
Kenneth, thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the clean and comfortable room that you deserved and apologize for the inconvenience this caused. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We will also follow up with the team to ensure we are doing everything possible to minimize the smoke odor so that our guests are not impacted. We hope you will reconsider a return visit as we would love the opportunity to mak... read more
I book this room to stay close to a conference i was attending in the morning. After driving for to hours i was just wanted to retire to my room for a good night rest. When pulling back the sheets, i notice potato chip crumbs in the bed. Needless to say this was not pleasant. To make matter worse when picking up the phone to ask for new sheets the phone was extremely dirty with brown soot around the mouth part. Unfortunately for me it was too late to find another hotel. My night of sleep was very uncomfortable and i did not ... read more
Business response:
Thank you for your review of your recent visit. We apologize for not living up to our commitment to clean, fresh accommodations during your stay, and the inconvenience it caused. We are working with our housekeeping department to make sure corrective actions are taken. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Horrible experience Confirmed room 3 times to ensure it was correct even the day of and still had the wrong room at check in. Had to stay in a friends room and my other 2 friends took mine, then that room was filthy so they had to be moved. This was one of the worst experiences I've had at a extended stay. Will not stay here again.
Business response:
Frank, thank you for your comments. We are sorry for the reservation issue you encountered and regret the cleanliness issue you mentioned in your friend’s room. We have taken note of your feedback and have shared it with the appropriate individuals so that we can improve our future guests’ stay. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
They overbooked the rooms so we had no room upon arrival.
Business response:
Thank you for taking the time to provide your feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience this caused to you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.