This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely horrible. No One was at front desk when we checked in- I use house phone to call the the main number- they were unable to locate anyone at property- I was told that they couldn’t help me because I booked through a third party & hung up on me. I’m unable to get my money back.
Business response:
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment and know we were not able to accommodate you. We apologize and regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Very run down, in need of renovations. Work done has been sloppy. Smoke free room smelled of smoke and had cigarette burn on bathroom sink. Pretty clean. Front desk lady very friendly at checkout. Would not stay here again.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback concerning the condition of our property and will be discussed with the appropriate individuals of our organization in an effort to improve our future guest experiences moving forward. We are sorry for the inconvenience you had due to the smoke smell. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem. Please consider giving us an ... read more
This property is dirty people smoke pot and cigarettes
Business response:
Jay, thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry for the inconvenience you faced due to the other guests. We value your comments and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No direct access to property, had to go through another business property to access
Business response:
We are disappointed to see that your overall experience with us was not a pleasant one. We are very sorry to hear of the difficulty you faced in locating our property and apologize for the inconvenience you experienced. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.