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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I expected... Smelled moldy. We had to Lysol down and use bleach wipes on everything in the room because room did not appear well cleaned just made. Staff was never to be seen upon my comings and goings.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The breakfast is just granola bars and coffee—-very disappointing!!! The room smells smoke even though it claims to be nonsmoking. When turning on the bathroom light, dust fell from the ceiling fan grill. The small kitchen stovetop is popping up and looks dirty. The alarm o’clock is not working. There is no remote control for TV.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We also appreciate your feedback regarding the grab-and-go breakfast offerings that have been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your t... read more
This property is in a awesome location— they government contractors business surrounding them. However the property NEEDS to be gutted. The hosts wasn’t professional in appearance, the room was based off 1960s. The towels were dingy. Again great location however I fully understand now why the surroundings business don’t send there guess there. Sad
Business response:
On behalf of everyone, we would like to offer our sincere apologies for not living up to your expectations for a perfect stay. Your feedback with regard to the condition of our property and the wifi issue will help us improve our future guest experiences moving forward. Also, our front desk associates have been informed of your concern in an effort to improve our service level. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
we arrived around 1:30 am to find a woman urinating in the bushes. check in was fine. once getting to our room and settling in realized that the television was out I. the entire building. the next morning found that the shower curtain rod was falling off the wall along with the towel rack. the counter in the bathroom was falling off. found trash under the bed. someone took a knife to the head board. dust on the tops of picture frames.the shower head was leaking and spraying the wall.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the respective teams, and we're working with our them to make sure all procedures are being followed, so this does not happen again. We hope you will consider giving us a second chance the next time you are in Lexington Park. Sincerely, Hotel Management
Room had strong smell of ammonia and animal urine. Three sightings of small roaches in kitchenette and bathroom. Breakfast isn’t really a breakfast. Just coffee and granola bars. Cancelled reservation for second night.
Business response:
Herbert, thank you for being our guest. We apologize for the cleanliness issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we are sorry you were unhappy with our grab-and-go breakfast. Your comments will be shared with our brand leaders to determine new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in t... read more
The woman at the front desk was pleasant and helpful. We initially were provided a smoking room which we couldn't stay in due to health reasons. She quickly & happily found us a non-smoking room - however the next room was filled with large, black horse flies. I don't mean like 1 or 2, it was at least 10 flies. The smoke detector was tampered with in both rooms and there were ants on the floor. We were refunded our money and thankfully found another hotel to stay in for the night.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.