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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible! Worst hotel I've ever stayed in. I left after the first night and the staff could have cared less. The room was dirty and stunk.of cigarette smoke despite being non smoking. Would not recommend to anyone.
Business response:
Kenneth, thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the clean and comfortable room that you deserved and apologize for the inconvenience this caused. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We will also follow up with the team to ensure we are doing everything possible to minimize the smoke odor so that our guests are not impacted. We hope you will reconsider a return visit as we would love the opportunity to mak... read more
I book this room to stay close to a conference i was attending in the morning. After driving for to hours i was just wanted to retire to my room for a good night rest. When pulling back the sheets, i notice potato chip crumbs in the bed. Needless to say this was not pleasant. To make matter worse when picking up the phone to ask for new sheets the phone was extremely dirty with brown soot around the mouth part. Unfortunately for me it was too late to find another hotel. My night of sleep was very uncomfortable and i did not ... read more
Business response:
Thank you for your review of your recent visit. We apologize for not living up to our commitment to clean, fresh accommodations during your stay, and the inconvenience it caused. We are working with our housekeeping department to make sure corrective actions are taken. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Horrible experience Confirmed room 3 times to ensure it was correct even the day of and still had the wrong room at check in. Had to stay in a friends room and my other 2 friends took mine, then that room was filthy so they had to be moved. This was one of the worst experiences I've had at a extended stay. Will not stay here again.
Business response:
Frank, thank you for your comments. We are sorry for the reservation issue you encountered and regret the cleanliness issue you mentioned in your friend’s room. We have taken note of your feedback and have shared it with the appropriate individuals so that we can improve our future guests’ stay. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
They overbooked the rooms so we had no room upon arrival.
Business response:
Thank you for taking the time to provide your feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience this caused to you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Not what I expected... Smelled moldy. We had to Lysol down and use bleach wipes on everything in the room because room did not appear well cleaned just made. Staff was never to be seen upon my comings and goings.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The breakfast is just granola bars and coffee—-very disappointing!!! The room smells smoke even though it claims to be nonsmoking. When turning on the bathroom light, dust fell from the ceiling fan grill. The small kitchen stovetop is popping up and looks dirty. The alarm o’clock is not working. There is no remote control for TV.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We also appreciate your feedback regarding the grab-and-go breakfast offerings that have been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your t... read more
This property is in a awesome location— they government contractors business surrounding them. However the property NEEDS to be gutted. The hosts wasn’t professional in appearance, the room was based off 1960s. The towels were dingy. Again great location however I fully understand now why the surroundings business don’t send there guess there. Sad
Business response:
On behalf of everyone, we would like to offer our sincere apologies for not living up to your expectations for a perfect stay. Your feedback with regard to the condition of our property and the wifi issue will help us improve our future guest experiences moving forward. Also, our front desk associates have been informed of your concern in an effort to improve our service level. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,314 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.