This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were given the wrong room initially. No towels in the room. Facility in general was not very clean.
Business response:
Alissa, thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk and the housekeeping issues. Your feedback has been shared with the appropriate teams to ensure we step up our game and deliver better service moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Property was very dirty. Random hairs in the room, terrible smoke smell throughout.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Asked for queen bed and paid for it and got to full beds 2 towels room had a smell to it just not happy
Business response:
We are sorry for not able to accommodate you in the room of your choice and regret the inconvenience caused by the odor issue you experienced in your room. We have procedures in place to make sure our rooms are ready for guests when they arrive. Thank you for bringing this to our attention, and we assure you we will work to prevent such oversights in the future. We hope you will reconsider staying with us again. Sincerely, Hotel Management
DONT STAY HERE!!!!! I wouldn't stay here again or recommend this place to my worst enemy.
Business response:
Peter, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Upkeep was terrible. A person in my party couldn't get in her room because the door jamb had been messed with. Several channels on the TV didn't work. I overheard one person at the desk saying his TV was stuck on one station. My shower broke in the middle of my shower. A side door was stuck open so anyone could have walked in at any time. The place had a creepy feel to it. Nothing against the staff, though.
Business response:
Doug, please accept our sincere apology for the difficulties you encountered with your room. We have alerted our maintenance department and we are working to rectify the issue. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in ... read more
Had to change rooms due to maintenence issues. Front desk understaffed.
Business response:
We apologize for being unable to provide you with a hassle-free and clean experience. guests. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Told first thing at check in that the room wouldn't be serviced as we were only staying 3 days. The room was stuffy and musty. Breakfast is grab and go coffee and muffins posted by the door. Tv kept going out and losing channels every day and the remote control didn't work very well. I thought that I was getting a deal but this has turned me off of Extended Stay America for life. Needless to say that I'm vastly disappointed and feel like I overpaid for what was delivered.
Business response:
We were disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from happening again. We hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Hotel Management
first when you walk in the door this mall of the room second I expected him to come to find out it was dead roaches in my bathroom run back downstairs she happily exchange rooms but wouldn't recommend this hotel people really really live here the roches told it all.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We are working with our housekeeping team to fine-tune the cleaning and inspection procedures so that we can prevent this from happening again. On a positive note, we're glad to know our staff tried to resolve the problems to your satisfaction. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Fixture in tub not working and no fire alarm in ro
Business response:
Dear Roberta, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.