This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
we arrived around 1:30 am to find a woman urinating in the bushes. check in was fine. once getting to our room and settling in realized that the television was out I. the entire building. the next morning found that the shower curtain rod was falling off the wall along with the towel rack. the counter in the bathroom was falling off. found trash under the bed. someone took a knife to the head board. dust on the tops of picture frames.the shower head was leaking and spraying the wall.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the respective teams, and we're working with our them to make sure all procedures are being followed, so this does not happen again. We hope you will consider giving us a second chance the next time you are in Lexington Park. Sincerely, Hotel Management
Room had strong smell of ammonia and animal urine. Three sightings of small roaches in kitchenette and bathroom. Breakfast isn’t really a breakfast. Just coffee and granola bars. Cancelled reservation for second night.
Business response:
Herbert, thank you for being our guest. We apologize for the cleanliness issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we are sorry you were unhappy with our grab-and-go breakfast. Your comments will be shared with our brand leaders to determine new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in t... read more
The woman at the front desk was pleasant and helpful. We initially were provided a smoking room which we couldn't stay in due to health reasons. She quickly & happily found us a non-smoking room - however the next room was filled with large, black horse flies. I don't mean like 1 or 2, it was at least 10 flies. The smoke detector was tampered with in both rooms and there were ants on the floor. We were refunded our money and thankfully found another hotel to stay in for the night.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
We were given the wrong room initially. No towels in the room. Facility in general was not very clean.
Business response:
Alissa, thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk and the housekeeping issues. Your feedback has been shared with the appropriate teams to ensure we step up our game and deliver better service moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Property was very dirty. Random hairs in the room, terrible smoke smell throughout.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Asked for queen bed and paid for it and got to full beds 2 towels room had a smell to it just not happy
Business response:
We are sorry for not able to accommodate you in the room of your choice and regret the inconvenience caused by the odor issue you experienced in your room. We have procedures in place to make sure our rooms are ready for guests when they arrive. Thank you for bringing this to our attention, and we assure you we will work to prevent such oversights in the future. We hope you will reconsider staying with us again. Sincerely, Hotel Management
DONT STAY HERE!!!!! I wouldn't stay here again or recommend this place to my worst enemy.
Business response:
Peter, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,314 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.