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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There was still items in the refrigerator form the previous occupant. I am not 100% sure the sheets were clean, they were awful wrinkled. I booked for four nights, checked out after one night.
Business response:
Please accept our sincere apologies for the cleanliness issues you encountered in your room. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will allow us to redeem ourselves on a future stay. Sincerely, Hotel Management
Business response:
John, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
From the entrance the doors are manual, once opened that smoking smell hits you hard. Most of corridor smell llke smoke. There is always loud noises. On my second night i arrived to my room at 9:30 there was this loud bass shaking the entire room. Called the front desk 3 times with no answer. So, i decided on keep jumping on the floor.
Business response:
Tarek, thank you for being our guest. We sincerely apologize for the odor and noise issue you encountered while you were here. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Marchele, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The room was dirty had ashes in a non smoking room. The manager was supposed to call me but never did and i am still trying to get in touch with a manager.
Business response:
Thank you for being our guest. We apologize for the inconvenience you mentioned. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please feel free to reach out to our front desk with your queries, and they will be happy to assist you. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
We stayed for three nights because everything else in the area was booked . The front desk people were really nice. That said, the sinks had a towel under it, to soak up the constant leak, there was hair on top of the fridge, the AC/heat was pretty old school blasting dry air directly at whoever was on the bed nearest it. It could use a little upgrade. The room door, when closed, had a 1/4 inch gap in it where one could see into the kitchen floor area from the hallway, which had a random empty refrigerator in it. Upon check ... read more
Business response:
Thank you for reviewing your stay. We are very sorry for not living up to your expectations and regret the issues you encountered while being here. Rest assured, we have taken note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts moving ahead so that no future guests encounter a similar issue. Also, your comments will be used as a training tool to improve our service and facilities moving ahead. We hope you consider staying with us again; we would welcome the opportunity to ... read more
The property was not kept up. The bathroom was not clean. There was hair in the bathtub. Breakfast was a joke,
Business response:
Thank you for sharing your comments. We are sorry our hotel did not meet your expectations and regret the disappointment you had with our breakfast offerings. Your review will be shared with our Brand Leaders to assist them when determining new breakfast choices for future implementation. Also, your feedback has been shared with the housekeeping and maintenance team to address the issues you encounter in your room immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. ... read more
A roach walked across the bathroom floor. The fridge made a high pitched noise that gave you a headache. When we informed front desk, we were told that the maintenance man was at his other job. The stairwell was dirty. Dropped food that was there when we arrived was still there 3 says later. Breakfast was coffee/tea, granola bars or instant oatmeal.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.