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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathtub drain blocked. Sink drain blocked. No bath towel. Carpet not cleaned. Smells like smoking.
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My room was dirty & the sheets were NEVER changed. It’s was disgusting
Business response:
Shi, thank you for taking the time to evaluate your visit. We apologize for the cleanliness you encountered in your room. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you ... read more
Front desk clerk seemed to struggle with getting me checked in. Unfamiliar with printing checkin document and coding rooom keys. She was very pleasant I. Attitude, but slow with execution.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the service issue you experienced. Your feedback will be used as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Bedding was stained..breakfast .. well there really want any. I have family in the area and family that always visits Maryland. Don't think I'd refer this hotel.
Business response:
Christopher, thank you for your feedback regarding your stay. Please accept our apologies for the cleanliness issues you experienced in your room. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders, so they can use it while implementing new breakfast offerings. We hope you will stay w... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The staff were helpful and friendly. No complaints about them. The toilet did not work in the first room they put me in. They had to move me to a second room. My biggest complaint were the other guests - I heard screaming arguments, and parties with loud music. The halls reeked of cigarette and pot smoke. There was blood on my bed sheets. When I got home all my clothes smelled of smoke and air freshener (they must have sprayed it all over to cover up the smoke). The room only cost $65/nite, so I guess you get what you pay fo... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
As soon as we checked in the room we noticed the room smell like smoke when it was suppose to be an none smoking room. Told the front desk said that the was arware of that an we could talk to the manger about the problem in the morning. When management came the next day offered a room but was not sure when it would be available so we would have to wait, we had an appointment an couldn’t wait to change into another room. Front desk said we could refund some of the money but because we book threw expedia the can’t. When we cal... read more
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Reservé 3 habitaciones para 5 días en eso 5 días nunca fueron a limpiar el cuarto, a cambiarnos toallas ni camas, no sacaron basura, no teníamos papel de baño en las habitaciones tuvimos que ir al lobby a buscarlo, aún después de notificarle que pasaran por las habitaciones a darnos servicio. El último día nos notifican que debíamos las habitaciones ya después de cobradas fue un total desastre.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. If we did not communicate this at the time of check-in, we are sorry. We hope you will ... read more
Won’t come back, very poor cleanliness no soap on request
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.