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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upkeep was terrible. A person in my party couldn't get in her room because the door jamb had been messed with. Several channels on the TV didn't work. I overheard one person at the desk saying his TV was stuck on one station. My shower broke in the middle of my shower. A side door was stuck open so anyone could have walked in at any time. The place had a creepy feel to it. Nothing against the staff, though.
Business response:
Doug, please accept our sincere apology for the difficulties you encountered with your room. We have alerted our maintenance department and we are working to rectify the issue. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in ... read more
Had to change rooms due to maintenence issues. Front desk understaffed.
Business response:
We apologize for being unable to provide you with a hassle-free and clean experience. guests. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Told first thing at check in that the room wouldn't be serviced as we were only staying 3 days. The room was stuffy and musty. Breakfast is grab and go coffee and muffins posted by the door. Tv kept going out and losing channels every day and the remote control didn't work very well. I thought that I was getting a deal but this has turned me off of Extended Stay America for life. Needless to say that I'm vastly disappointed and feel like I overpaid for what was delivered.
Business response:
We were disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from happening again. We hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Hotel Management
first when you walk in the door this mall of the room second I expected him to come to find out it was dead roaches in my bathroom run back downstairs she happily exchange rooms but wouldn't recommend this hotel people really really live here the roches told it all.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We are working with our housekeeping team to fine-tune the cleaning and inspection procedures so that we can prevent this from happening again. On a positive note, we're glad to know our staff tried to resolve the problems to your satisfaction. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Fixture in tub not working and no fire alarm in ro
Business response:
Dear Roberta, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There was still items in the refrigerator form the previous occupant. I am not 100% sure the sheets were clean, they were awful wrinkled. I booked for four nights, checked out after one night.
Business response:
Please accept our sincere apologies for the cleanliness issues you encountered in your room. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will allow us to redeem ourselves on a future stay. Sincerely, Hotel Management
Business response:
John, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
From the entrance the doors are manual, once opened that smoking smell hits you hard. Most of corridor smell llke smoke. There is always loud noises. On my second night i arrived to my room at 9:30 there was this loud bass shaking the entire room. Called the front desk 3 times with no answer. So, i decided on keep jumping on the floor.
Business response:
Tarek, thank you for being our guest. We sincerely apologize for the odor and noise issue you encountered while you were here. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,314 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.