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Extended Stay America Select Suites - Little Rock - Southwest
- Hotels
- Little Rock, AR
About this business
Location details
21 Remington Dr, Little Rock, AR, 72204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No rooms , disgusting
Business response:
We are disappointed to learn that this was your impression of our hotel, Shawn. We appreciate hearing your insights and we wish you the very best in your future travels.
Business response:
Thank you for taking time to rate our hotel, Breion. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Our rooms a/c didn’t work hardly at all, was hot and sweaty The whole time. There was no shower curtain. I was told that there were no more vacancies so getting a different room was not going to happen. The pictures look a lot better than the room is. Pet friendly is a plus but it was full of dog poop all over the place so nobody actually cleans it. Glass rose meth pipe laying outside as well so that’s a crappy sign. Was able to refund us for the nights we canceled but I had to pay more for one night than I had been told by ... read more
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you, Mike. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the overall cleanliness and maintenance issues for immediate action and resolve. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in all your future... read more
They rude. Didn't let us check in the cleared us out of the system when we was not aware of it
Business response:
We apologize that you did received such a negative impression after staying at our hotel. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
FIRST IT TOOK AN HOUR FOR SOMEONE TO COME DOWN AND LET US IN.. THEN ROACHES WAS IN OUR ROOM... THE POWER WENT OUT IT WAS HOT AND VERY UNCOMFORTABLE FOR 15HRS..THEN LASTLY THE SUPV MGR OR SOMEONE HAD THE DAMM CORONA VIRUS
Business response:
Thank you for taking the time to review your stay at our hotel, Kesha. We can't tell you how disappointing it is to hear that this was your experience. We are so sorry for the delay in check-in and the issues with the power. Our intention is to deliver a stay that is comfortable, clean and pleasant and we sincerely apologize that this did not come across. We can assure you that we will address your concerns with the team at the property for proper action and resolve.
One of the worst hotels I have stayed in. Friendly office manager, once he finally showed up after me calling and waiting for more than 10 minutes. Noise in hallways all night long. Air conditioner fan woke me up at 3:30. Just turned it off completely so I could sleep.
Business response:
Thank you for this very detailed review of your time spent at our hotel. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. Our staff works hard to address these concerns as soon as they are made aware and we can't tell you how disappointing we are to see that this is not what happened for you. We can assure you that we will address this concern with our staff to prevent this from happening in the futur... read more
Business response:
Thank you for taking time to review our hotel, Jeffery. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
No cleaning done in my room at all. No mention of a high tier to get cleaning. Had to wash the linens myself. Plastic straight back chair for “relaxing” in, in room. Otherwise its the bed. Which was surprisingly firm
Business response:
Thank you for taking the time to review your stay with us, Rubie. Our staff works diligently to provide you with a high level of customer service and hospitality. We apologize greatly that this not what came across during your interaction with us. Regarding our housekeeping schedule, since we are more of an extended stay, we perform bi-weekly cleanings since most of our guests prefer the privacy of less frequent services. We do apologize if this did not meet your expectations and for any inconvenience that this caused. Thank... read more
Frequently asked questions about Extended Stay America Select Suites - Little Rock - Southwest
How is Extended Stay America Select Suites - Little Rock - Southwest rated?
Extended Stay America Select Suites - Little Rock - Southwest has a 3.3 star rating with 611 reviews.
When is Extended Stay America Select Suites - Little Rock - Southwest open?
Extended Stay America Select Suites - Little Rock - Southwest is open now. It will close tomorrow at 12:00 a.m.