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Extended Stay America Select Suites - Little Rock - Southwest
- Hotels
- Little Rock, AR
About this business
Location details
21 Remington Dr, Little Rock, AR, 72204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a terrible place. Due to the stains, broken a/c, and roaches. I had to leave. The only good thing i can say is my funds were refunded within 3 days.
Business response:
We are terribly sorry to hear of your encounter and the issues that you had during your time with us. This is in no way a representation of the high level of service and cleanliness that we work hard to deliver. We will make sure that these issues are addressed promptly to eliminate them from happening in the future.
Nothing special about this one. Feel is like a college dorm with the worst plastic hardwood panels I’ve seen in a while. The floor felt like there was film on the floor from a dirty mop. Our room wasn’t fully stocked with the hotel amenities thAt draw you in to a listing. And we did not feel comfortable or secure here. I’m highly disappointed with my recent stay and don’t think I’ll have plans to come back. Thank you so much!
Business response:
Thanks for the review. We work hard to deliver clean, comfortable rooms with in-room kitchens and do-it-yourself laundry facilities on-site. We’re sorry to hear that our furnishings and amenities were not quite to your liking. Thank you for letting us know how we are coming across and we hope that your future travel experiences are wonderful ones.
Couple of bugs in the tub, and the front desk closes at inconvenient times. We were traveling a long distance, and we got there after the front desk closed, and then it took nearly an hour to just get a room card. Then the room was not very clean and the beds were hard as a rock.. I will not be staying at a woodspring suites ever again.
Business response:
I can't tell you how disappointed I am to hear of these issues that you experienced during your time with us, Tyler. After reading about all of the inconveniences with the bugs, the cleanliness of the room and the discomfort of the bed - I want to deeply apologize that those things happened. We work extremely hard to address any pest sightings and will make sure that we use your feedback to make sure that this matter is resolved. This is in no way the type of stay that we had intended for you and are so disappointed in the i... read more
Horrible experience. Fire alarms went off at 2 am. Guest next door banging on everything for hours end. No shampoo, conditioner, lotion. Room was dirty. Dirty sheets, horrible smell. Overall horrible and disturbing experience
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
I hate to express this on a review but the truth is the truth. Roaches were all over counter, when I picked up my purse...they were crawling on my purse... and in bathroom on the walls..baby roaches crawling...I tried to kill them but too many. I didn't see them until after we turned the lights out. It was awful. Then kept being awakened by what sounded as if a family of 5 was moving furniture in upstairs above us at 2:30 am. I'm not one to complain...but this was by far the worst experience at a hotel...ever. And if no roac... read more
Business response:
Oh no! We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. I'm so sorry to hear this and apologize for the noise you experienced during this stay. Thank you for taking some time to let us know Thank you for letting us know.
I liked self parking. I did not like how staff greeted me. I did not like the uncleared room. I did not like the dirty face towels. I did not like that the room A/C was broke. I did not like that the sheets was dirty.
Business response:
Oh no! I'm so sorry there were more things you did not enjoy than did. We just hate that we've disappointed you during this stay.
Need attention The room smell like mold an floors ar sticky tv remote need to be replaced sometime work sometimes doesn’t bed ar not comfortable at all
Business response:
Thank you for taking the time to provide us with feedback on your stay. I'm so sorry that it was unsatisfying. We will use your comments to help us always be improving.
The Worst Hotel Experience........EVER The first Woodsprings suites that I stayed in was in Houston Texas. It was extremely clean and the beds were comfortable. When we made a trip to Little Rock Arkansas last Friday and found out at the last minute that we had to stay the night, I went to Hotels.com and specifically looked for Woodspring Suites thinking it was going to be just as great as the one in Houston,Tx. With five adults and two children I had to get two rooms with double queen size beds. The rooms we’re not clean, t... read more
Business response:
Thank you for this feedback. I'm so sorry we disappointed you and your family during this stay.
Frequently asked questions about Extended Stay America Select Suites - Little Rock - Southwest
How is Extended Stay America Select Suites - Little Rock - Southwest rated?
Extended Stay America Select Suites - Little Rock - Southwest has a 3.3 star rating with 611 reviews.
When is Extended Stay America Select Suites - Little Rock - Southwest open?
Extended Stay America Select Suites - Little Rock - Southwest is open now. It will close tomorrow at 12:00 a.m.