Extended Stay America Select Suites - Lubbock - South

Business response:

Thank for you taking time to leave us this feedback. I'm so sorry to hear about your disappointing stay. This is not what we intended, and we hope your future travels are excellent ones. 

Business response:

Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience. 

Business response:

Thank you for taking the time to review your stay at our hotel, Kevin. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not enjoy your time with us and that our accommodations did not meet your needs. We hope that you give us another opportunity to show you a much better experience the next time you are in the area. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Eric. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across. 

Business response:

We are so sorry to hear that there was an oversight on your room reservation. We want to assure you that we will reach out to the front desk staff to ensure that these issues are not repeated in the future. We are so sorry for any inconvenience that this caused but hope that all your future traveling experiences are wonderful ones. 

Business response:

Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve. 

Business response:

Thank you for taking the time to review your stay at our hotel. I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. We will make sure that our housekeeping and maintenance teams are aware of the issues that you mentioned so that we can address and fix them immediately. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.